Key Accountabilities
- Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency
- Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements
- Ensure clean and accurate documentation that may include aspects such as business requirements, client requirements, and technical specifications, and write findings in form of reports
- Ensure that all documents are safely kept and accessible for future reference
- Assist with new releases, and approve all User Acceptance Testing
- Oversee implementation of a new system including data migration
- Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues
- Carry out research on how IT systems are used and suggest ways for systems improvement and efficiency
- Collaborate with the development team to build the design and specification of the permanent fix
- Communicate the cost (if any) and timeline with the customer and follow through to ensure timely delivery
- Test the product to ensure that it meets user requirements, technically well built, and does not impact existing modules before roll-out,
- Upsell and build value for customers by proposing new features or services
Requirements
- Bachelor's Degree, Post Graduate Diploma, Professional Degree
- Strong skills in working with relational databases
- Strong skills and ability to troubleshoot issues quickly, and find solutions to solving them independently in a timely manner
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi task, working on more than one issue simultaneously
- Able to carry out tasks with little or no supervision
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,200.00 - RM3,600.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Professional development
Work Location: In person
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