Japanese Guest Relation Executive cum Medical Interpreter

About Us
We are Japanese-Style General Practice Clinic providing comprehensive medical care for Japanese residing Kuala Lumpur. We provide a Japanese medical translator to help our patients to ensure effective communication and understanding between patients and healthcare providers. Our priority is helping patients achieve optimal health outcomes and in addition to our clinical expertise, our healthcare providers embrace the cultural concept of "Omotenashi," which highlights our dedication to making patients feel welcome, comfortable, and at ease from the moment they schedule their appointment until the completion of their treatment.

Medical Interpreter Duties
To support the operations of the clinic by accurately and completely conveying medical information between speakers of Japanese and English languages according to the policies and procedures of the clinic relating to patient confidentiality, informed consent, non-discrimination, code of ethics and standards of practice, thereby facilitating the successful delivery of translation services to patients and physicians / nurse. She is responsible for communicating the physician’s diagnosis, treatment plan and advice with the patient during physical examination simply so that the lay person can understand.
Perform consecutive interpreting.
Begin interpreting after the speaker has completed a group of words or sentences.
Take notes while listening to the speaker before presenting the interpretation.
Serve as a cultural and linguistic resource to both patients and the physicians or providers.
Be aware of cultural sensitivity issues, and ensure patient – physician confidentiality.
Maintain patient’s privacy when called upon to convey personal information.
Perform written translation as required in patient encounters, such as filling out forms, and medical instructions and medication schedules, administrative translation, such as letters to patients, documents and patient materials including medical reports.

Requirements
・Proficient in Japanese and English (spoken & written)
・Good interpersonal skills, able to communicate positively, effectively and professionally with patients, doctors and colleagues.
・Detail-oriented, responsible and trustworthy.
・Customer-focused with a caring heart
・Competent in computer system and mobile apps.
・Experience in clinic/hospital or customer service is an advantage
・Must be willing to work in shifts, with each shift lasting 8 hours and scheduled between 7 AM and 11 PM, including a 1-hour lunch break. Flexibility in off days is required, with 8 days off per month.
・Must also be able to work on weekends and public holidays.

Job Type: Full-time

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: In person