IT Support Specialist

Canada, British Columbia, Abbotsford

Applications due: 17 Jul, 2026

Job Synopsis Mennonite Central Committee British Columbia (MCC BC) is a faith-based organization working in the name of Christ to respond to human need and to work for peace and justice. Through local and global relief, development, and peacebuilding initiatives, MCC BC seeks to walk alongside communities with compassion, humility, and hope.

Reporting to MCC BC’s I.T. Manager and as a member of the MCC BC Information Technology team, the IT Support Specialist supports the delivery of Information Technology (I.T.) services that equip MCC BC teams to carry out this mission.

This is a hands-on, support- and ticket-based role for an IT professional with proven, practical experience who can work independently to resolve a broad range of day-to-day technical issues. This is not a supervisory or management role; it is a frontline technical resource for administrative teams, Thrift Shop, and Social Enterprise teams across multiple locations in British Columbia, and affiliated organizations, providing reliable, proficient-level technical support.

Responsibilities include installing and configuring hardware and software; responding to and resolving technology support tickets; supporting systems supplied through MCC’s Global I.T. group; supporting staff in their day-to-day use of MCC BC technology; and supporting technology projects and asset tracking.

As an integral member of the team, this position requires a personal alignment with MCC BC’s Christian identity and values, which are rooted in Jesus, the Anabaptist community of faith, and the work of reconciliation. The role includes participation in devotionals and prayer within MCC BC, as well as at churches or faith gatherings, and calls for representing MCC and its work with integrity in all settings.

Job Details Salaried Employee -Full Time at 1 FTE

Qualifications ESSENTIAL * Demonstrated commitment to a personal Christian faith and discipleship, active participation in a Christian church or Christian community, and nonviolent peacemaking * 2+ years of hands-on experience providing IT support in a help desk, service desk, or technical support environment, with demonstrated experience using a ticketing/ITSM system to track, prioritize, and resolve support requests * A certificate, diploma, or equivalent combination of education and practical experience in relevant technology platforms * Legally able to work in Canada * Satisfactory criminal record clearance (required upon hire)

PREFERRED * Proficient, working knowledge of Microsoft technologies (e.g., MS365, Windows OS) * Experience in a team, volunteer, or customer service role * Knowledge of Canadian faith-based charities an asset

KEY COMPETENCIES * Technical Troubleshooting: Proficient at diagnosing and resolving a wide range of hardware, software, and network issues * Microsoft \& Cloud Proficiency: Demonstrated intermediate-level skills in configuring, supporting, and maintaining Microsoft-based systems (e.g., MS Azure, MS Intune, Exchange \& MS365) and various cloud/SaaS platforms, along with related devices and networks (VPN, LAN, wireless) * User Support \& Communication: Ability to communicate clearly and provide helpful support to users * Organization \& Task Management: Ability to follow processes and complete assigned tasks reliably * Team Collaboration: Works constructively with team members and stakeholders Key Responsibilities SYSTEMS MANAGEMENT * Independently install, troubleshoot, and maintain technology hardware, software, audio visual, and telephony equipment * Support routine monitoring of systems and adherence to MCC IT standards, escalating issues as needed * Assist in identifying and suggesting small improvements to technology or processes * Help document procedures, configurations, and technical guides * Support maintaining technology asset inventories * Other Systems Management duties assigned by I.T. Manager or MCC BC senior leadership, as required

USER SUPPORT * Provide first- and second-level support to users of Information Technology, telephony, and audio-visual systems, independently resolving the majority of support requests * Escalate only highly complex or specialized issues to senior I.T. team members * Communicate clearly with end users regarding issues and progress * Maintain records of support activities and completed tasks * Manage assigned tickets through to resolution within service-level targets, maintaining accurate documentation in the ticketing system * Assist with onsite technology support for events, including setup and teardown * Help document and share procedures and training materials * Support delivery of informal user guidance or training * Other I.T. User Support duties assigned by I.T. Manager or MCC BC senior leadership, as required

ORGANIZATION, TEAM, \& PERSONAL DEVELOPMENT * Participate fully in MCC BC’s organizational life, including meetings, training, devotionals, and team initiatives * Model MCC BC’s Christian identity and values in professional conduct and relationships * Adhere to MCC BC organizational, safeguarding, and IT policies and procedures * Contribute to a respectful, safe, and accountable organizational culture * Engage in ongoing learning and skill development * Support planning activities related to the role as requested * Other Organization, Team and Personal Development responsibilities assigned by I.T. Manager or MCC BC senior leadership, as required Challenges Large geographical scope;Diverse group of stakeholders;Occasional evening and weekend work

Start Date 03 Aug, 2026 - may be adjusted, or until suitable candidate is identified.

Term Length 1 year term, with the possibility of extension subject to organizational needs.

Salary Details The salary range for this position is $58,200-$64,660 annually. Placement within the salary range will be based on qualifications. Benefits* Comprehensive Group Benefits package is provided on Day 1 of employment: Extended Medical/Dental/Vision, Life Insurance, Dependent Life Insurance, AD\&D, travel insurance/global medical assistance, and a 5% RRSP matching. Generous vacation and sick day allowance, and Employee Assistance Program supports staff wellness.

Additional Information This position is regular full-time 37.5 hours per week.

This position operates primarily within general office hours of 8:30 – 4:30 pm, Monday to Friday. Can require working extended, after or holiday hours, if necessary.

Work environment and physical demands: This position will work in a busy office environment, responding to requests as they come in and with some project deadlines. This position may require up to 100% computer-monitor time. This position may require lifting up to 50 pounds. This position will have low interactions with vulnerable populations.

Location Description This position is located at MCC BC’s Abbotsford head office. Hybrid work may be possible. May require travel to other communities or MCC BC locations within British Columbia or to liaise with MCC Global I.T. services across North America, as necessary.