IT Support Specialist

AI Job Summary * Support hardware, software, network, and user access issues. * Manage and resolve daily IT support tickets within agreed service levels. * Coordinate and monitor endpoint patching and system update cycles for security/compliance.

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Role Type

On-site • Permanent • Part-time • Associate

Description

The Mission

We are here to find those who strive for excellence, go the extra mile, and crave continuous growth.

We’re an all-Australian cybersecurity firm helping some of the country’s biggest organisations stay ahead of cyber risk. Proudly recognised as a 2026 Great Place to Work®, we’ve built a culture that champions growth, celebrates initiative, and supports people who are motivated to make an impact. We’re looking for people who share our drive to learn relentlessly, act with integrity, and raise the bar for our clients and teammates alike – those seeking a place where your drive and expertise are met with equal enthusiasm and opportunity. Dive into a culture that treasures innovation and offers a growth platform that is as limitless as your ambition and work ethic.

The Opportunity

We’re seeking a proactive and customer-focused part-time IT Support Specialist to provide day-to-day technical support while assisting with core IT operational and compliance activities. This role is responsible for managing support requests, maintaining endpoint health through patch management, and supporting employee onboarding and offboarding processes. The ideal candidate enjoys troubleshooting technical issues, has strong attention to detail, and is committed to delivering excellent service while ensuring IT standards and compliance requirements are met.

What You’ll Do

• Provide first-level IT support for hardware, software, network, and user access issues.
• Manage and resolve daily IT support tickets within agreed service levels.
• Escalate complex technical issues to CTO or external vendors when required.
• Perform routine device maintenance, operating system updates, and application installations.
• Coordinate and monitor endpoint patching and system update cycles to maintain security and compliance.
• Support user account administration, including password resets, permissions, and access management.
• Coordinate IT onboarding activities, including provisioning user accounts, hardware, software, and system access for new employees.
• Manage IT offboarding processes, ensuring timely removal of system access and recovery of company equipment.
• Maintain accurate IT asset records, documentation, and inventory.
• Assist with IT compliance activities, including policy adherence, security controls, and audit preparation.
• Document support procedures and contribute to continuous improvement of IT processes.
• Provide a high level of customer service and communicate technical information clearly to end users.

What You’ll Bring

• Strong troubleshooting skills across Windows environments, Microsoft 365, and common business applications.
• Understanding of Entra ID, user account management, and endpoint management tools (Intune).
• Experience supporting patch management and endpoint compliance is desirable.
• Familiarity with IT onboarding and offboarding processes.
• Knowledge of basic networking concepts (DNS, DHCP, VPN, Wi-Fi, TCP/IP).
• Experience using IT service management (ITSM) or ticketing systems.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Customer-focused approach with a willingness to assist users of varying technical abilities.
• High attention to detail and commitment to maintaining security and compliance standards.
• Azure Cloud infrastructure experience advantageous.

What You’ll Get

• A technically excellent, collaborative team that delivers
• Competitive base salary and flexibility to suit how you work best
• Clear investment in your professional growth and long-term success

Ctrl is an equal opportunity employer committed to diversity, inclusion, and belonging. We value diversity and welcome applicants from all backgrounds, encourage anyone who meets most of the criteria to apply; even if you don’t tick every box.

If you need assistance accessing or reviewing the information on this website, need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further help.

Company Overview

At ctrl:cyber, cyber together goes beyond a mission—it’s our way of leading the charge. It’s about partnering with our clients, the broader industry, and like-minded innovators to create real change. It’s about building up our community and driving progress as a collective force. Advancing the industry takes everyone moving forward together. ctrl:cyber is the trusted cybersecurity partner for industry leaders and global brands, providing tailored solutions to align with business objectives, ensuring the unique needs of each organisation are met. Our core service offerings include; Risk Operations Centre – Advanced Cyber Monitoring, Penetration Testing, Cyber Advisory, Cyber Engineering, DFIR and Privacy, Data and AI Governance.