IT Support Engineer

About the Role

We are looking for a motivated and detail-oriented IT Support Technician to join our team. You will be the first point of contact for technical issues, helping employees resolve hardware, software, and network problems efficiently.

Key Responsibilities

• Provide first and second-level technical support (in-person, phone, email, remote)
• Troubleshoot and resolve hardware, software, and network issues
• Set up, configure, and maintain desktops, laptops, printers, and peripherals
• Manage user accounts and access via Active Directory / Microsoft 365
• Document issues, resolutions, and IT inventory
• Escalate unresolved issues to senior IT staff when necessary
• Assist with onboarding new employees (hardware setup, account creation)

Requirements

• 1–2 years of experience in IT support or a helpdesk role
• Familiarity with Windows 10/11 and Microsoft 365
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPN)
• Experience with Active Directory and user account management
• Strong troubleshooting and problem-solving skills
• Good communication skills and a customer-first attitude

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person