At Hoffman Auto Group, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short- and long-term disability coverage, basic and supplemental life insurance, 401(k) retirement savings with company match, tuition reimbursement, loan reimbursement, charity gift donation matching, and professional development opportunities through Hoffman University.
Job Title: Level 1 IT Technician
Job Summary:
The Level 1 IT Technician is responsible for providing first-level technical support to end users. This role involves troubleshooting computer hardware and software issues, setting up workstations, managing user accounts, and escalating complex technical problems to higher-level support teams when necessary.
Key Responsibilities
- Respond to IT support requests via phone, email, chat, or ticketing system.
- Diagnose and resolve basic hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Set up new user accounts and reset passwords.
- Install and update operating systems and software applications.
- Document incidents, resolutions, and troubleshooting steps in the help desk ticketing system.
- Escalate unresolved or complex issues to Level 2 or Level 3 support.
- Assist with onboarding and offboarding employees by preparing and recovering IT equipment.
- Perform routine system maintenance and updates.
- Provide excellent customer service while communicating technical information in an easy-to-understand manner.
- Provide occasional after-hours IT support, both remotely and on-site, as needed to address urgent technical issues, system outages, maintenance activities, and business operational needs.
Required Qualifications
- High school diploma or equivalent (Associate's degree in Information Technology preferred).
- 0–2 years of IT support experience.
- Basic knowledge of:
- Windows and macOS operating systems
- Microsoft 365 applications
- Computer hardware and peripherals
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Active Directory and user account management (preferred)
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Ability and flexibility to work outside of standard business hours, including evenings and weekends, when needed to support business operations.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Fundamentals (optional)
Skills
- Technical troubleshooting
- Customer service
- Time management
- Attention to detail
- Documentation
- Critical thinking
- Teamwork
- Basic cybersecurity awareness
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