Ref.-Nr.: RO00060
Schedule type: Full Time
Contract Type: Permanent Position
WHAT WE ARE LOOKING FOR
Location: On-site, at our headquarters in Mediaș, Sibiu County. This is a full-time, office-based position — remote or hybrid work arrangements are not available for this role.
- Onsite \& Workplace Support: Provide hands-on hardware, peripheral, and local network troubleshooting for desktop PCs, laptops, mobile devices, printers, and meeting room technology
- First-Line Service Desk: Act as the primary point of contact for user queries, managing incoming tickets, diagnostic logging, and incident categorization using our ITSM platform (e.g., ServiceNow)
- System Administration \& Account Management: Provision, configure, and maintain user accounts, access permissions, and software deployment through Microsoft 365, Active Directory, Entra ID, and Intune
- Deployments \& Hardware Lifecycle: Coordinate laptop/desktop staging, OS image deployment, asset inventory management, and hardware maintenance or replacements
- Infrastructure \& Operational Support: Assist with local server/network hardware installations, rack patching, cable maintenance, and local IT maintenance alongside network/server specialists
- Security \& Compliance: Enforce corporate IT security policies, ensure endpoint compliance, and educate end-users on cybersecurity best practices
- Continuous Improvement: Identify recurring technical issues, document Standard Operating Procedures (SOPs), and help optimize local IT support workflows
WHAT QUALIFICATIONS YOU SHOULD HAVE
- Professional Experience: Proven experience (2+ years) in a 1st/2nd line IT support, IT operations, or local desktop support role (corporate or MSP environment)
- Operating Systems \& Cloud Tools: Strong working knowledge of Windows 10/11 and Microsoft 365 administration (Exchange Online, Teams, SharePoint)
- Directory \& Endpoint Management: Practical experience with Active Directory / Entra ID (Azure AD) and modern deployment tools like Microsoft Intune / SCCM
- Networking Fundamentals: Solid grasp of core network concepts (TCP/IP, LAN/WAN, Wi-Fi, VPNs, DNS/DHCP, physical patching)
- ITSM Tools: Familiarity with standard ticketing systems (ServiceNow, Jira Service Desk)
- Soft Skills: Excellent communication and interpersonal skills, structured troubleshooting methodology, and strong customer-service focus
- Languages \& Mobility: Fluency in English (written and spoken) and Romanian, German is an advantage
WHAT WE OFFER YOU
- Competitive compensation package
- Creative and dynamic working environment
- Ensuring work-life balance
- Innovative solutions for the future of mobility and security.
CONTACT INFORMATION
Contact Person: Norbert Rakonczay
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