IT Officer

Position Overview

The IT Officer will be responsible for the full range of the school's information technology needs — hardware, software, network, security systems, and day-to-day technical support for staff and students. The role requires a hands-on, reliable, and proactive individual comfortable working independently in a school environment.

1. Hardware Management

• Maintain and troubleshoot all school laptops, desktops, and tablets (staff and student devices)
• Manage and maintain printers, scanners, and photocopiers (including toner/consumables tracking and vendor coordination for repairs)
• Maintain projectors, smart boards, and classroom AV/display equipment
• Manage CCTV cameras: installation, maintenance, footage storage, retention, and retrieval when needed
• Maintain networking hardware: routers, switches, access points, and cabling
• Maintain servers and any on-site IT storage/backup systems
• Keep an up-to-date inventory/asset register of all IT equipment, including who each device is assigned to and its service history
• Track warranties and coordinate repairs or replacements with vendors

2. Software & Systems Management

• Install, update, and maintain software across all school devices
• Manage antivirus, firewall, and other cybersecurity tools
• Manage the school management system / student information system (SIS)
• Manage learning platforms (e.g., Google Classroom, Microsoft 365) and classroom apps
• Track software licenses and renewal dates (Microsoft, antivirus, exam software, etc.)
• Create and manage staff and student user accounts, email addresses, and password resets
• Apply content filtering and safeguarding controls for student internet access

3. Network & Infrastructure

• Ensure reliable Wi-Fi and internet connectivity across the school
• Monitor network performance and resolve connectivity issues
• Liaise with internet service providers when needed
• Maintain regular data backups and have a basic disaster recovery plan in place

4. Staff & Student Support

• Provide day-to-day IT helpdesk support to staff and students
• Respond to IT issues within an agreed response time (to be defined, e.g., same-day for urgent issues)
• Provide basic training to staff on new tools, systems, or devices
• Support teachers with classroom technology during lessons when needed

5. Procurement & Reporting

• Recommend new equipment or upgrades based on school needs and budget
• Source quotes and coordinate purchases of IT equipment with management
• Provide a periodic (e.g., monthly) report to management on IT status, issues, and recommendations

6. Requirements

• Proven experience in an IT support or IT administrator role (school experience preferred)
• Working knowledge of networks, hardware troubleshooting, and common school software systems
• Good communication skills and ability to explain technical issues to non-technical staff
• Ability to work independently and manage priorities across multiple tasks
• Provide additional IT support during exam periods, including online/computer-based testing platforms. Ensure exam-related systems and devices are tested and ready in advance
• Available to join immediately

Salary budget is 500-600 OMR per month + benefits

Application Question(s):

• What is your expected salary in OMR per month?
• How many years of IT work experience do you have in a school or university?

Work Location: In person