IT Network Operation Engineer (12 Hours rotating shift)

Responsibilities:

Monitoring and Support: Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.

Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system

SD-WAN Change Request management: Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet

Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.

Troubleshoot infrastructure issues and coordinate with specialist teams and vendors

Participate in maintenance activities and operational improvements.

Communications: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.

Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Requirements:

At least 1 to 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/)

Experience or knowledge supporting SD-WAN environments (e.g., Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet), with the ability to perform operational changes, troubleshoot issues, and coordinate escalations when required

Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous

Supporting and troubleshooting enterprise wireless LAN (WLAN), including access points, wireless controllers, and cloud-managed wireless solutions

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No 01C4394 • Reg. R26160508 (Leon Neo Hang Yang)

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.

Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.

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