IT Engineer (Field Operations)

1. Technical Support and Incident Resolution

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized onsite equipment (e.g., POS systems, local servers, IP cameras).
• Perform timely diagnosis, repair, and replacement of faulty IT equipment, while managing local spare-parts inventory and logistics.
• Accurately document all support activities, resolutions, and technical findings in the IT Service Management (ITSM) system.
• Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration.

2. Infrastructure Maintenance and Deployment

• Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized.
• Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning, adhering to central IT guidelines.
• Manage local user accounts, access controls, and security policies in alignment with central IT Security directives.
• Work closely with central Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.

3. Asset Management and Documentation

• Maintain accurate inventory records of all IT assets at assigned field locations, tracking lifecycle from deployment through disposal.
• Create and update technical documentation, knowledge base articles, and site-specific runbooks to support local staff and enhance First Call Resolution (FCR).
• Ensure local compliance with corporate IT policies, software licensing requirements, and physical security standards for IT equipment.

Technical Skills

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration in a multi-site environment.
• Strong proficiency in diagnosing and resolving PC/laptop hardware issues, Windows 10/11, and common enterprise applications.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, basic routing and switching) and remote access technologies (VPN).
• Experience supporting specialized field equipment such as POS systems, printers, and industrial scanners.
• Familiarity with Active Directory administration and basic server maintenance/virtualization (VMware or Hyper-V).
• Relevant certifications (CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) are highly preferred.

Professional Skills

• Excellent customer service, communication, and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Strong ability to work independently, prioritize effectively, and manage time in a dynamic environment.
• Willingness to travel to assigned sites for installations, break-fix support, and maintenance activities.

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person