International Project Sales Coordinator

Surawong Flagship Store, Bangkok

Position

International Project Sales Coordinator

Division

Home Furnishing

Group Function

Group of Home Furnishing

Work Location

Surawong Flagship Store, Bangkok

Key Responsibilities

Customer Order Management

• Response to customer inquiries via JT Trade web board or emails, and follow up with customers about their reservation/order status.
• Create and process orders in a timely manner, review pending orders, and notify customers of upcoming delivery dates.
• Provide alternatives to products with long lead times or low stock to prevent lost sales.
• In charge of learning more about shipping procedures and special paperwork requirements.
• Send a Purchase Requisition to the Purchasing team to order fabrics if current stock is insufficient.
• Delete any pending reservations when not needed

Customer Service Management

• Maintain regular customer contact, before and after sales support.
• Make day-to-day decisions to resolves customer complaints during ordering and delivery by investigating problems, develop solutions, and submit suggestions to the manager.
• Provide customers with product and service information
• Identify sales opportunities by understanding customer needs.

Collaboration with internal stakeholders

• Collaborate with the Production Planning and Logistics teams on upcoming requirements, with a focus on supporting on-time delivery.
• Communicate with the Marketing team regarding inaccurate product data entry.
• Communicate with the Design team to answer customers' questions and provide the requested information.
• Liaise with the warehouse to ensure that the quality and quantity of incoming goods meet expectations.
• Request any lead time anticipation from Planning in order to match the customer's delivery time request.
• Collaborate with Finance and Accounting team to resolve issues with Accounts Receivable.
• Provide regular feedback, identify operational issues, suggest process improvements, and communicate ideas to the Operations team.
• Attend meetings with internal stakeholders.

Product Knowledge Management

• Keep up with new product sales launches
• Maintain an awareness of all product knowledge information
• Maintain current knowledge of department procedures and policies.
• Maintain technical knowledge by attending educational workshop.

Administrative Documents \& Tasks

• Provide weekly or monthly reports on sales details such as claim/loss, prominent sales, prospective orders on hand, pending orders, etc.
• Track, review, and collect data on customer service and prepare analysis reports as requested by management.
• Update and maintain customer information in SAP, follow up with IT team to troubleshoot other problems in SAP.
• Carry out any other duties that may be assigned

Requirements

• Bachelor’s degree in any related fields
• Minimum 1-3 years’ experience in Sales Administrative
• Experience in Textiles or Interior industry would be a plus
• Knowledge of our brands, products, production methodology, technical side of our products and materials
• Knowledge of our International Markets and distribution channels as well as requirements of each market
• Knowledge of basic shipping terms, custom and export for formalities.
• Good level of competency in English (TOEIC 650+) and Thai: written and verbal
• Good communication skills, service mind, and high responsibility
• Previous experience with SAP would be a plus