Job Summary
We are looking for a proactive and target-oriented Inside Sales Representative to support our Liner Agency sales team. The role will focus on identifying and developing new business opportunities, contacting potential customers, following up on leads, preparing quotations, and converting prospects into active customers.
The ideal candidate should have experience in the UAE freight forwarding, shipping, logistics, or liner agency market and have a good understanding of freight forwarders, direct shippers, and the local customer base.
Key Responsibilities
- Generate new business opportunities through cold calling, Eurostaffs, email, WhatsApp, and other digital channels.
- Identify and contact potential freight forwarders, importers, exporters, and direct customers.
- Develop and maintain a strong database of prospective and existing customers.
- Conduct regular follow-ups with leads and prospects to convert inquiries into business.
- Understand customer requirements and coordinate with the relevant internal teams to provide suitable shipping solutions.
- Prepare and follow up on quotations, rate requests, and commercial proposals.
- Maintain regular communication with customers and build long-term business relationships.
- Achieve weekly and monthly sales targets and contribute towards overall revenue growth.
- Identify new companies, industries, trade lanes, and potential customer segments.
- Monitor competitor activities, market rates, new services, and developments within the shipping and logistics market.
- Maintain accurate records of customer interactions, leads, quotations, and sales pipelines.
- Provide daily and weekly sales reports to management.
- Ensure timely follow-up on all assigned leads and opportunities.
- Coordinate with the Operations, Customer Service, Documentation, and Liner Agency teams to ensure smooth customer handling.
- Secure new customers on a consistent basis and work towards converting them into repeat business.
- Perform other sales-related duties and prepare ad-hoc reports as required by management.
Candidate Profile
- Minimum 2 years of UAE/local market experience in shipping, freight forwarding, logistics, liner agency, or a related industry.
- Existing knowledge or customer contacts within the freight forwarding and direct customer segment will be an advantage.
- Proven experience in inside sales, telesales, business development, or customer acquisition.
- Target-oriented with a strong focus on lead conversion and achieving sales results.
- Good understanding of the UAE shipping and logistics market.
- Ability to identify new business opportunities and develop them into active customers.
- Strong follow-up and negotiation skills.
- Comfortable making a high volume of sales calls and communicating with customers on a daily basis.
Required Skills
- Excellent spoken and written English.
- Knowledge of Hindi, Arabic, Malayalam, or other local languages is preferred.
- Strong communication and interpersonal skills.
- Proactive approach with the ability to take ownership of leads from initial contact through to closing.
- Strong relationship-building and customer service skills.
- Good negotiation and persuasion skills.
- Ability to work independently as well as part of a team.
- Strong organizational and time-management skills.
- Tech-savvy and comfortable using CRM systems, Excel, Eurostaffs, email, WhatsApp, and digital sales tools.
- Ability to prepare sales reports, analyze customer data, and track sales performance.
Pay: From AED3,000.00 per month
Experience:
- Liner/NVOCC: 1 year (Required)
Language:
Work Location: In person
Arabic
Chinese
French
Russian
Spanish