Infrastructure Operations Lead

About the team:

The Infrastructure Operations Team supports the bank through the delivery of secure, reliable, and efficient technology services that underpin business operations and strategic objectives. The team ensures the stability, availability, performance, and security of core infrastructure services while embedding strong operational governance, risk management, compliance, and continuous improvement practices.

Working across infrastructure operations, service management, platform lifecycle management, and technology enablement, the team supports core services, delivers operational and strategic improvements, and helps drive successful technology change. In partnership with Engineering teams, suppliers, and business stakeholders, Infrastructure Operations provides the resilient and secure technology foundation required to support organisational agility, innovation, and growth.

Please note-this role is open to our Wolverhampton, Chatham or Fareham site

What you will be doing?:

As Infrastructure Operations Engineer lead, you will play a pivotal role in maintaining, implementing and continuously improving the processes, tooling and security controls that underpin our Azure and hybrid cloud infrastructure.

Reporting to the Head of Infrastructure Operations, you will combine hands-on technical expertise with operational leadership, ensuring the secure, reliable and efficient delivery of core infrastructure services across compute, storage, networking and SQL platforms.

Working across a diverse technology estate spanning private cloud datacentres, physical infrastructure and cloud-hosted environments, you will take ownership of operational support. As the operational lead for your squad, you will set priorities, coordinate workloads, remove blockers and champion a culture of accountability, continuous improvement and service excellence.

This is an exciting opportunity to join an organisation on a significant transformation journey, where you will be at the forefront of shaping our future technology landscape, working with emerging technologies, developing new skills and helping to drive innovation across the business.

Your responsibilities will include…

• Maintaining secure, scalable, cost-effective infrastructure across Azure, AWS, and on premises datacentres, ensuring high availability, resilience, observability, and SLA compliance.
• Overseeing day to day operations across production, development, and test environments, ensuring stability, performance, and security.
• Leading infrastructure planning, long term roadmaps, architecture standards, and alignment with business and security requirements.
• Managing Azure, hybrid, and private cloud services, including patching, maintenance, compliance, lifecycle management, and end of life remediation.
• Supporting Problem Management by identifying and resolving underlying issues to prevent recurrence.
• Prioritising workload and managing resource allocation for squad members and project teams.
• Mentoring junior operations engineers, promoting knowledge sharing, and driving shift left practices.
• Managing strategic relationships with key IT product and service providers, including outsourced services.
• Developing infrastructure strategy and architecture standards and procedures for the Squad.

What's in it for you?:

A competitive salary dependent on location and experience of between £55,000-£65,000 and a competitive benefits package including: Annual discretionary bonus opportunity: up to 17.5% of salary * 30 days annual leave * Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively * Enhanced family-focused benefits * Hybrid-working *3 days in the office, 2 at home.*

Please use this link to see the fantastic benefits available at OSB: OSB Careers About us:

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below: * Proven experience leading and managing infrastructure operations teams and leading high‑performing technical teams. * Strong background in long range infrastructure planning, capacity forecasting, and cost optimisation initiatives. * Strong foundation in the Microsoft Enterprise Technology Stack including Microsoft 365, Windows Server, SQL Server/DBA, Azure Virtual Desktop (AVD), and associated hybrid cloud services. * Background working in regulated or risk sensitive environments (e.g., Financial Services) is advantageous.

Next steps: Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB CareersWe believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self. We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive. We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply. If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application. Diversity, Equity \& InclusionOur team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We’re committed to creating an inclusive space where everyone feels empowered to apply – even if you don’t check every box.We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We’re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.