Hotel Concierge (Part-Time)

ABOUT THE SOHO

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

THE SOHO CULTURE

As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.

Our company culture is to take care of our team, our guests, and the community.

Service – we believe hospitality is an art

Ownership – we pride ourselves on accountability

Honor – we respect all guests, team members and the community

Originality – we celebrate and encourage authenticity

We welcome you to be part of our close-knit yet connected team of the SoHo family.

THE POSITION

The Concierge is responsible for delivering personalized, luxury service that enhances every stage of the guest experience. As a knowledgeable ambassador of SoHo Hotel Toronto and the city, the Concierge assists guests with recommendations, reservations, transportation, and special requests while working closely with hotel departments to ensure seamless service. The successful candidate possesses exceptional communication and professionalism.

This position is physically active and requires frequent standing, walking, bending, and assisting guests with luggage and other items throughout the hotel.

This is an on-site, part-time role at the SoHo Hotel Toronto, located at 318 Wellington Street West, Toronto, Ontario.

DUTIES \& RESPONSIBILITIES:

• Provide personalized assistance to guests in person, over the phone, and via email with inquiries, directions, reservations, and general requests.
• Act as a key liaison between guests and hotel departments, as well as external services throughout the city and surrounding areas.
• Ensure exceptional service is delivered before, during, and after each guest’s stay, enhancing the overall guest experience.
• Deliver complimentary and paid amenities to hotel guests daily.
• Promote and confidently sell the facilities and services of SoHo Hotel Toronto and Preferred Hotels, always with a focus on guest satisfaction.
• Uphold and reflect SoHo’s service standards through professional, courteous, and enthusiastic conduct
• Ensure a seamless experience for VIP and Special Attention guests by confirming special requests prior to arrival and offering personalized service
• Stay informed of all relevant guest and hotel information for each day, including arrivals, departures, and special requests.
• Serve as Manager on Duty in the absence of Front Office Management when required
• Perform other duties and responsibilities as assigned by management.

QUALIFICATIONS \& REQUIREMENTS:

• Flexible availability to work weekdays, evenings, weekends, and statutory holidays is required. This is a part-time position, and candidates must be available to work a variety of shifts based on operational needs.
• Must be able to frequently lift, carry, push, and pull guest luggage and other items weighing up to 50 lbs. (23 kg) or more independently, and heavier items with assistance or appropriate equipment when available.
• Excellent organizational and multitasking skills with strong attention to detail.
• Proficient in using property management systems; Opera experience is considered an asset.
• Clear and professional communication skills, both written and verbal, with the ability to liaise effectively with team members, management, and other departments.
• Strong team-building abilities, with a focus on collaboration and maintaining positive department morale.
• Exceptional customer service and interpersonal skills.
• Warm, approachable, and service-oriented personality.
• Previous experience in a hotel setting (Concierge, Bell/Doorperson, or Front Desk) is an asset.
• A valid G or G2 driver’s license with a clean driving record an asset.
• Member of Les Clefs d’Or Canada is an asset.