Hostess/Receptionist (F&B)

Operational:

· To follow the instructions and direction of management and supervisors.

· Is trained to deliver an excellent standard of customer service and maintains that standard.

· Has full working knowledge of all menu items, and can describe them and clearly and suggestively, including possible variations, allergens or options.

· Can perform independently in their designated area of work.

· Engages warmly and professionally with guests and team members at all times

· Is able to handle complaints and feedback from customers in a calm and professional manner, and communicate any issues to RM or ARM.

· Schedules reservations and/or maintains waitlists.

· Keeping and maintaining communication with guests regarding reservations or waitlists.

· Communicates any known issues to managers immediately.

· Ensures that all side duties and cleaning schedules are completed as directed.

· Maintain cleanliness and hygiene of the restaurant and its environment.

· Completes own probationary and appraisal paper work as required

· Understands and can explain the Brand.

· Maintains accurate records of reservations and guest seating.

· Maintains and updates a guest database.

· Ensures that all colleagues adhere and work to correct health and hygiene standards at all times.

Job Type: Full-time

Application Question(s):

• Please mention your age
• Please mention your Height

Experience:

• hospitality: 1 year (Required)

Work Location: In person