Hostess - Lakorn

General Information

Country/Region Thailand Province/City Bangkok Hiring Entity Rosewood Bangkok Department Food \& Beverage - Services Job Type Full-time Permanent

Job Description

• THE IMPACT OF THIS ROLE

As a hostess /host, it is your responsibility to ensure that customers/guests leave your facility with an excellent experience.

When there are questions or complaints that you can’t handle, you should refer them to a superior staff or supervisor as quickly as possible.

KEY RESPONSIBILITIES

+ Ensure that everything guests will need is in order and clean
+ Estimate wait times for guests
+ Monitor guest waiting list
+ Provide a menu for customers and explain the specials
+ Regularly check the reservation book for the next meal reservations
+ Answer customer’s questions accurately
+ Contact guests as they leave, open the door, help them to their cars, and bid them goodbye.
+ Ensure effective and fast delivery service by the servers
+ Inspect dining facilities and ensure proper maintenance
+ Assign tasks to the serving personnel for the smooth running of the business
+ Ensure that guests are being attended to
+ Welcome and greet guests as they arrive
+ Escorting guests to their seats
+ Schedule reservations in advance for guests
+ Ensure that guests receive quality service
+ Ensure that all guests' requirements are met timely
+ Introduce guests to their servers
+ Monitor the activities of the servers

About Us

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai - the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.