Hostess - CP

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Ensure restaurant operating equipment is clean and in working order
• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• Welcoming guests to the Restaurant, by using the Restaurant name
• Inquiring if they have a reservation and noting it in the reservation book if they do
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Being attentive to guest requests
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Train wait staff and bus staff in hostess standards
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Assist with beverage service
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimize breakages
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the hotel

Self-Management* Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook * Comply with Company Grooming Standards * Comply with Time and Attendance Policies * Actively participate in training and development programs and maximize opportunities for self-development

Customer Service* Demonstrate service attributes in accordance with industry expectations and company standards including: * Being attentive to Guests * Accurately and promptly fulfilling Guests requests * Anticipate Guests needs * Maintain a high level of knowledge which affects the Guest experience * Demonstrating a ‘service’ attitude * Taking appropriate action to resolve guest complaints * Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security* Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety * Familiarise yourself with emergency and evacuation procedures * Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

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