Job Summary
We are looking for an HIS Implementation \& Support Specialist with at least 1 year of relevant experience to support the implementation, configuration, testing, training, and ongoing support of HIS/EMR across healthcare facilities in Saudi Arabia.
The ideal candidate should have a basic understanding of hospital workflows, healthcare applications, HIS/EMR systems, and application support.
Key Responsibilities
- Support the implementation and deployment of Hospital Information Systems (HIS/EMR).
- Assist with system configuration, workflow setup, user access, and application-related activities.
- Gather and document requirements from hospital users and stakeholders.
- Support SIT, UAT, testing, data validation, and go-live activities.
- Provide first-level functional support to HIS users and resolve application issues.
- Escalate technical or complex issues to senior team members or vendors when required.
- Assist with post-go-live support and system stabilization.
- Support training sessions for doctors, nurses, administrative staff, and other end users.
- Prepare and maintain user guides, SOPs, test cases, and implementation documentation.
- Work with hospital departments to understand clinical and administrative workflows.
- Coordinate with IT, vendors, and integration teams for issue resolution.
- Assist with HIS upgrades, enhancements, and new module implementations.
- Maintain proper records of incidents, service requests, testing activities, and system changes.
- Follow organizational IT, information security, data privacy, and healthcare compliance requirements.
Requirements
- Bachelor's degree in Health Informatics, Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in HIS/EMR, healthcare IT, application support, implementation, or a related field.
- Basic understanding of hospital clinical and administrative workflows.
- Experience with HIS/EMR applications is preferred.
- Good troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work with clinical, administrative, IT, and vendor teams.
- Ability to work on-site at healthcare facilities when required.
- English communication skills are required.
- Arabic language is an advantage.
Preferred Skills
- Experience in HIS implementation and application support.
- Knowledge of HL7, FHIR, APIs, or healthcare system integration is an advantage.
- Familiarity with NPHIES is an advantage.
- Previous Saudi Arabia or GCC healthcare IT experience is an advantage.
Application Question(s):
- What is your current salary (SAR) ?
- What is your expected salary (SAR)?
- How many years of experience do you have in HIS/EMR implementation or support?
- Which HIS/EMR systems have you worked with?
- Do you have experience with HIS testing, UAT, implementation, or go-live support?
- Do you have previous healthcare IT/HIS experience in Saudi Arabia or the GCC?
- Do you have a Bachelor's degree in IT, Health Informatics, Computer Science, or a related field?
- What is your Nationality?
- How proficient are you in Arabic?
Work Location: In person
Arabic
Chinese
French
Russian
Spanish