Healthcare Service Technician

Healthcare Service Technician

Position Information

• · Job Title : Healthcare Service Technician
• · Department: Healthcare
• · Reports To : Healthcare Service \& Project Manager
• · Location : Dubai - United Arab Emirates

Job Purpose

The Healthcare Service Technician is responsible for providing professional technical, installation, maintenance, troubleshooting, training, and after-sales support for healthcare and medical equipment.

The position ensures that equipment is properly installed, commissioned, maintained, operated, and supported in accordance with manufacturer specifications, company procedures, quality standards, and applicable safety requirements.

The Healthcare Service Technician works closely with customers, healthcare professionals, end users, Sales, Logistics, Service, and Management teams to ensure customer satisfaction, reliable equipment performance, timely resolution of technical issues, and effective delivery of technical solutions.

Key Responsibilities and Duties

• Provide professional customer service and after-sales technical support for healthcare and medical equipment.
• Conduct equipment demonstrations, product trials, and trial installations at customer sites.
• Install, configure, commission, test, and hand over new healthcare equipment to customers.
• Respond to service calls and perform troubleshooting, fault diagnosis, repair, and corrective maintenance.
• Carry out scheduled preventive maintenance (PM) in accordance with manufacturer recommendations and company procedures.
• Conduct regular customer care and site visits to assess equipment performance, operating conditions, and customer requirements.
• Provide guidance to customers and end users on the proper operation, handling, and maintenance of equipment.
• Attend product and technical training to maintain up-to-date knowledge of assigned equipment and technologies.
• Provide technical support to the Sales team, including customer consultations, product demonstrations, technical presentations, and solution recommendations.
• Assess customer, site, and system requirements and recommend appropriate equipment, configurations, accessories, and technical solutions.
• Develop, recommend, and modify equipment and system configurations to meet specific customer requirements.
• Maintain strong technical knowledge through equipment manuals, service documentation, manufacturer guidelines, technical bulletins, and product updates.
• Prepare and deliver technical presentations and product demonstrations to existing and prospective customers.
• Recommend suitable technical improvements, equipment, materials, or accessories to improve performance, reliability, productivity, and operational efficiency.
• Coordinate equipment delivery, installation, commissioning, and handover with customers, Logistics, Sales, Warehouse, and other relevant departments.
• Participate in trade shows, exhibitions, conferences, and technical seminars to stay informed about new technologies and market developments.
• Provide technical and operational support to customers and internal teams related to equipment installation, operation, troubleshooting, and maintenance.
• Provide technical guidance and training to team members and share relevant product, service, and technical updates.
• Prepare and submit accurate daily service reports, installation records, preventive maintenance reports, and technical documentation.
• Maintain up-to-date knowledge of products, healthcare technologies, industry developments, market trends, competitors, and emerging technologies.
• Perform all duties in accordance with company policies, manufacturer requirements, quality and safety standards, and applicable UAE laws and regulations.

Key Performance Indicators (KPIs)

The performance of the Healthcare Service Technician may be assessed against the following:

• Customer satisfaction and quality of customer service.
• Response time to service calls.
• Service issue resolution time.
• First-time repair/fix rate.
• Preventive maintenance completion rate.
• Installation and commissioning quality.
• Equipment, uptime and reliability.
• Number of outstanding service issues.
• Accuracy and timeliness of service reports.
• Completion of scheduled customer visits.
• Quality and completeness of technical documentation.
• Compliance with manufacturer procedures and company policies.
• Completion of required technical training.
• Quality and effectiveness of technical support provided to Sales activities.
• Quality of customer demonstrations and technical presentations.
• Identification and communication of customer requirements and opportunities.
• Compliance with health, safety, quality, and regulatory requirements.

Required Qualifications

• Diploma or Bachelor’s degree in Biomedical Engineering.
• Relevant technical certification or manufacturer training will be an advantage.
• Previous experience in healthcare/medical equipment service, installation, maintenance, or technical support is preferred.
• Experience working with hospitals, clinics, laboratories, or other healthcare facilities is an advantage.

Required Technical Skills (Hemodialysis Equipment \& RO Systems)

• Equipment installation and commissioning.
• Electrical, electronic, and mechanical troubleshooting.
• Preventive and corrective maintenance.
• Fault diagnosis and technical problem-solving.
• Equipment configuration and system integration.
• Product demonstration and technical presentation.
• Ability to understand and apply manufacturer service procedures.
• Technical reporting and documentation.

Required Behavioral and Professional Competencies

• Customer-focused approach.
• Strong communication and interpersonal skills.
• Professional attitude and appearance.
• Analytical and problem-solving ability.
• Attention to detail.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet service deadlines.
• Willingness to travel to customer locations.
• Commitment to continuous technical learning.
• Accountability and ownership of assigned service activities.
• Safety and quality awareness.

Working Requirements

• The position requires regular travel to hospitals, clinics, healthcare facilities, customer premises, patients’ homes, and other service locations.
• The Healthcare Service Technician may be required to work outside normal working hours, including weekends or on-call periods, depending on customer requirements and company service arrangements.
• Maintain a professional standard of conduct when representing HMS at customer premises.
• Comply with applicable customer-site access, safety, infection-control, equipment-handling, and operational requirements.

Pay: AED1.00 - AED4,000.00 per month

Work Location: In person