About the Roles

We are looking for a Head of Indoor Sales & Customer Service to lead internal sales operations and customer support within the Freight Forwarding industry. This permanent position is based in Paya Lebar and follows a regular Monday to Friday, 9:00 AM to 6:00 PM schedule. The role offers a competitive basic salary with AWS, providing stability and the opportunity to oversee key accounts while strengthening service and sales performance.

What You’ll Be Doing

• Lead and manage indoor sales and sales support functions to ensure seamless service delivery for local clients.
• Oversee daily enquiries related to Air & Ocean Freight (Import/ Export) and prepare comprehensive quotations from initiation to completion.
• Design competitive pricing structures and customized solutions for project cargo, oversized shipments, and container optimization.
• Coordinate RFQs and cross-border trucking arrangements between Singapore and Malaysia alongside the customer service team.
• Partner with management to drive indoor sales initiatives and operational improvements.
• Handle enquiries from key accounts, including companies within the Oil/ Drilling & Gas industry and furniture trading businesses in Singapore.
• Monitor and respond to overseas enquiries, ensuring quotations are issued promptly and agent requests are properly managed.
• Support the General Manager in supervising customer service and sales support activities across operations.
• Carry out additional responsibilities as assigned by management.

What We’re Looking For

• Diploma or Degree in Business, Logistics, or a related field.
• At least 3 years of relevant experience in sales support, customer service, or freight forwarding.
• Sound understanding of Air & Ocean Freight operations and project cargo handling.
• Strong communication and problem-solving abilities, with confidence in engaging clients and management stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel for preparing quotations and reports.

Note for Applicants

• Only shortlisted candidates will be contacted, typically within 4 days.
• Applications can be made via the job portal or by emailing your resume (as an attachment) to enquiry@erast.​com.​sg with 4OOgSc in the subject line.

Job Types: Full-time, Permanent

Pay: $4,000.00 - $5,000.00 per month

Experience:

• Freight Forwarding industry: 3 years (Preferred)
• Indoor Sales and Customer Service: 3 years (Preferred)

License/Certification:

• permanent working rights with no restrictions in singapore (Preferred)

Work Location: In person