GUEST SERVICES OFFICER- GROUPS

Summary

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a passionate, service‑driven, and detail‑oriented Guest Services Officer to join our Front Office team.

In this role, you will be at the heart of the guest journey, ensuring a seamless arrival, stay, and departure experience. As a Guest Services Officer, you will represent the Grand Hyatt brand with warmth and professionalism, anticipating guest needs and delivering personalized luxury service at every touchpoint.

If you enjoy direct guest interaction, excel in fast‑paced environments, and are motivated to create memorable experiences, this is an excellent opportunity to grow within an internationally recognized hospitality brand.

About the Role

As a Guest Services Officer, you will act as an ambassador of the Hyatt brand, providing exceptional front‑of‑house service aligned with the highest brand standards.

You will work closely with Housekeeping, Concierge, Guest Relations, and other departments to ensure smooth operations and outstanding guest satisfaction.

Key Responsibilities

The Guest Services Officer is responsible for delivering a smooth and personalized guest experience, including but not limited to:

• Dar la bienvenida a los huéspedes a su llegada y asegurar un proceso de check‑in y check‑out sin contratiempos
• Brindar asistencia personalizada, gestionando solicitudes de los huéspedes con eficiencia, cortesía y profesionalismo
• Coordinar la asignación de habitaciones, amenities, preparativos VIP y solicitudes especiales
• Mantener una comunicación fluida con Housekeeping, Concierge y otros departamentos para garantizar la satisfacción del huésped
• Supervisar llegadas, salidas y huéspedes en casa, anticipándose a sus necesidades
• Gestionar comentarios, quejas o incidencias, resolviéndolos de forma rápida y eficaz
• Apoyar en la preparación de cartas de bienvenida, llaves y preferencias de los huéspedes
• Participar en los briefings diarios y contribuir activamente a iniciativas de mejora del servicio
• Representar la marca Grand Hyatt con profesionalismo, calidez y atención al detalle en todo momento

Qualifications

Qualifications

• Proficiency in English and Spanish, both spoken and written; additional languages are a plus
• Previous experience in Front Office operations or coordinating group stays in large‑capacity hotels
• Strong organizational skills with the ability to multitask in a fast‑paced environment
• Excellent communication and interpersonal skills with a proactive, solution‑oriented attitude
• Ability to work well under pressure and as part of a collaborative team
• Familiarity with hotel systems such as PMS and Channel Managers; experience with Opera is an advantage

Care Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work and how we care for our guests and colleagues every day. Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.What You’ll Love About Us

• Special Hyatt hotel rates for you, your family, and friends from day one
• Discounts at our restaurants and bars
• Employee restaurant offering healthy and varied daily menus
• Access to a wellbeing platform focused on mental health and personal growth
• Continuous learning, development programs, and global career opportunities across Hyatt hotels

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams reflect a rich mosaic of cultures, perspectives, and talents.Join the Grand Hyatt Barcelona team and become your best version.