Guest Services Associate - Front Desk Agent

Essential Duties and Responsibilities

• follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
• Acts promptly and professionally on guest needs.
• Acts as a receptionist as well as cashier.
• Displays good teamwork towards their colleagues.
• Ensures the privacy of our guests.
• Maintains an excellent reputation in the eyes of the guests and the staff.
• Maintains the Maximum Operating Standards and the Rosewood Standards.

Standard Responsibilities

• Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.
• Checks the Pass On, the daily Calling at the beginning of the duty
• Addresses the guests by name.
• Greeting and welcoming every guest.
• Checks all reservations and arrivals of the day.
• Prepares the key booklets and registration forms for the arrival of the guest.
• Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.
• Ensures that butlers are aware of arrival time to meet for in room check in.
• Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.
• Is responsible for the enforcement of formalities and establishes proper identity of each guest
• Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.
• Applies corporate rate to guests who are entitled to such facility.
• Applies hotel policy regarding walk-in guests and late charges.
• Ascertains reconfirmation of the departure dates.
• Passes the guest feedback to the Assistant Front Office Manager or FOM.
• Listens to guest wishes and acts promptly.
• Responsible for clarifying the method of payment upon check-in.
• Takes reservations whenever the Reservation department is busy or not available.
• Hands-over his shift properly.
• Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.
• Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.
• Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.
• Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.
• Responsible to finish the shift checklist on time.
• Conducts all postings according to the set SOPs.