Guest Service Assistant

POSITION SUMMARY

Maintains the established code of standards, efficiency and professionalism set by Management. Maximize apartment yield and prompt an uninterrupted telephone service. Responsible for the administrative functions of the Guest Service.

Prepares and provide Management with timely reports and feedback of the general trends of the market.

SPECIFIC DUTIES \& RESPONSIBILITIES

· Responsible for all front desk counter activities.

Example: check in, check out, guest relations, complaints etc.

· Provide friendly and courteous reception, mail and information, cashiering, guest relations etc.

· If deem in need, to assist in performing site inspections for potential guest.

· To work closely with the Security Officers in handling bell services.

· Reports to the Senior Guest Service or Guest Service Supervisor in operational matters (issues or complaints).

· To increase guest satisfaction and create a warm welcome.

· Assist guest with telecommunication needs by providing telephone directory services, call screening, wake up calls etc.

· Maintains the established code of standard, efficiency and professionalism set by Management.

Daily Operations

• Arrives at the property on time for the daily briefing.
• Performs daily task’s base on the shift checklist.
• Performs Night Audit functions on midnight.
• Performs daily cashier closure in the Back Office.
• Monitor and checking all the Incoming, Outgoing mail, or parcels and ensure it is recorded.
• Hand Over cash float, to the next shift and to make sure all in order and recorded.
• Every shift to make sure traces clear and follow up.
• Departure Registration Card to file up and place in the Back Office cabinet.
• Afternoon shift to prepare Breakfast List for the In-House include arrival and provide accurate forecast to the Resident’s Lounge chef.
• Issuance of Official Receipt, Miscellaneous Voucher, Paid Out, Maintenance Work Order, Rebate voucher. Rest assure all raise based on the serial number and it Guest Service officer responsibility to check/investigate should any missing.

Pay: RM1,900.00 - RM2,200.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person