At InterContinental Residences Dubai Business Bay, we are seeking a Guest Relations Supervisor to support daily guest experience operations and ensure exceptional service delivery throughout every stage of the guest journey.
This role is designed for a service-driven, proactive, and guest-focused professional who leads by example—creating memorable experiences, resolving guest concerns effectively, and ensuring every interaction reflects the highest standards of luxury hospitality.
This is more than a traditional guest relations role.
InterContinental Residences Dubai Business Bay represents refined residential luxury, where personalised service creates lasting impressions. As a Guest Relations Supervisor, you play a vital role in delivering these experiences on the ground—supporting the team, enhancing guest satisfaction, and ensuring service excellence at every touchpoint.
Why This Role Matters
Guest Relations is at the heart of the guest experience.
As a Supervisor, you will bridge leadership and operations—supporting the Assistant Front Office Manager in maintaining service quality, coordinating daily activities, and ensuring guests receive exceptional care throughout their stay.
You will help create memorable experiences while guiding team members and ensuring guest requests, feedback, and special requirements are managed efficiently and professionally.
This role is essential in delivering both guest satisfaction and operational excellence.
Be the Connection Behind the Experience
You will support the supervision of Guest Relations colleagues, assist with guest engagement initiatives, and ensure all guest interactions align with luxury hospitality standards.
From welcoming arrivals to resolving concerns and supporting special occasions, you will ensure every guest feels recognised, valued, and cared for—contributing to a seamless and memorable stay.
What We'll Support You to Do
The Gig
Reporting to the Assistant Front Office Manager, the Guest Relations Supervisor supports daily guest experience operations at InterContinental Residences Dubai Business Bay.
You will be responsible for coordinating guest relations activities, supporting service recovery efforts, and ensuring operational excellence throughout the guest journey.
Stay Human
At InterContinental, every interaction matters.
This role is about more than providing service—it is about building connections, creating memorable experiences, and delivering genuine hospitality through professionalism, empathy, and attention to detail.
Your Day-to-Day
No two days are the same; your responsibilities will include, but are not limited to:
Guest Experience \& Engagement
Guest Relations Operations
Service Recovery \& Problem Resolution
Cross-Department Coordination
Quality \& Compliance
What Success Looks Like
Who This Role Is Perfect For
What We Need From You
Ideally, you bring some (or all) of the following:
Education
Experience
Personal Attributes
What You Can Expect from Us At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels \& Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace. Ready to Shape the Guest Experience? If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people, we’d still love to hear from you. Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.
As the world’s first and most global luxury hotel brand, InterContinental Hotels \& Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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