Guest Relations Agent

Additional Information

Job Number26094670

Job CategoryRooms \& Guest Services Operations

LocationCalle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility where the sea, volcanic landscape, and subtropical gardens blend seamlessly with architecture inspired by Moorish design. Featuring 462 guest rooms and suites—located within the vibrant Citadel and the exclusive Retreat—guests enjoy breathtaking views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. This five-star destination is home to an award-winning culinary offering, ranging from casual dining to Michelin-starred cuisine. The resort also features multiple swimming pools, a 2,500 m² Spa \& Fitness Center, and the largest Ritz Kids in Europe. On Abama's golden sandy beach, guests enjoy an exclusive area with complimentary sunbeds and umbrellas.

JOIN OUR TEAM!

…as a Guest Relations Agent at The Ritz-Carlton Abama Resort, Tenerife.

Who we're looking for…

Are you passionate about creating memorable guest experiences and delivering personalized luxury service? As a Guest Relations Agent, you will play a key role in ensuring every guest feels genuinely welcomed, valued, and cared for throughout their stay. Acting as a trusted point of contact, you will anticipate guest needs, build meaningful relationships, and resolve requests with professionalism, empathy, and attention to detail. If you have a natural talent for hospitality, excellent communication skills, and a passion for exceeding expectations, we'd love to meet you.

Your responsibilities will include…

• Welcome guests with warmth and professionalism, creating memorable first and lasting impressions throughout their stay.
• Build strong relationships with guests by anticipating their needs and delivering personalized experiences.
• Handle guest requests, preferences, special occasions, and concerns promptly, ensuring complete satisfaction.
• Coordinate with Front Office, Housekeeping, Food \& Beverage, Engineering, Spa, Security, and other departments to ensure seamless service delivery.
• Provide accurate information about the resort's facilities, dining venues, recreational activities, transportation, and local attractions.
• Follow up on guest requests and service recovery actions, ensuring all matters are resolved efficiently and to the highest standard.
• Support VIP arrivals, long-stay guests, and special events, ensuring personalized attention at every stage of the guest journey.
• Maintain accurate guest profiles and preferences to enhance future experiences.
• Promote resort services and experiences that add value to each guest's stay.
• Ensure every interaction reflects The Ritz-Carlton Gold Standards and our commitment to legendary service.

What we're looking for…

• Outstanding communication and interpersonal skills, with a warm, approachable, and guest-focused attitude.
• Previous experience in Guest Relations, Front Office, Concierge, Guest Services, or other luxury hospitality roles is preferred.
• A genuine passion for creating exceptional guest experiences and building lasting relationships.
• Strong organizational skills with the ability to manage multiple priorities while maintaining exceptional attention to detail.
• The ability to work collaboratively across departments in a dynamic luxury environment.
• Fluency in English and Spanish; German and additional languages are highly valued.
• Proficiency in computer applications and, preferably, hotel property management systems.
• A valid work permit for Spain.

How we inspire you…

Being part of our team means creating moments that guests will remember long after their stay. Your passion for hospitality, attention to detail, and commitment to excellence will help transform every interaction into a truly exceptional experience.

• Attractive salary above market standards with flexible compensation options.
• Marriott Explore Rate benefits at more than 9,500 hotels worldwide for you, your partner, parents, and eligible family members.
• 20% Food \& Beverage discount at Marriott hotels and 50% discount across the resort's dining venues.
• Up to 75% discount on flights to mainland Spain for Tenerife residents.
• Corporate discounts on leisure activities and travel.
• A special birthday gift.
• An overnight stay at the resort after one year of service.
• 13th and 14th salary payments.
• Continuous learning opportunities through Marriott's world-class training programs.
• Career development opportunities within a leading global hospitality company.
• Complimentary meals in the employee dining room.
• Uniform and laundry service provided (depending on department).
• Team celebrations, recognition events, and employee engagement activities.
• Opportunities to participate in community outreach and social responsibility initiatives.

(Benefits are subject to internal policies and applicable tax and employment regulations.)

Have we inspired you?

Apply through Marriott Careers with your application documents.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.

At more than 100 award-winning properties worldwide, our Ladies and Gentlemen create extraordinary experiences that remain with guests long after they depart. At The Ritz-Carlton, excellence in caring is our craft, guided by our Gold Standards. Here, you'll have the opportunity to take pride in your work, grow your career, and belong to a team united by one purpose: delivering genuine luxury through exceptional hospitality.

Con más de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiencias tan excepcionales que el huésped recuerda durante mucho tiempo, incluso cuando ya se ha ido. Queremos atraer a los mejores profesionales del sector hotelero del mundo para que creen recuerdos duraderos, ya que creemos que todos tienen éxito cuando están empoderados para ser creativos, amables y compasivos.

Todos los días, establecemos los estándares para un servicio de lujo excepcional y especial en todo el mundo y nos enorgullecemos de brindar excelencia en el cuidado y el confort de los huéspedes.

Tu función será asegurarte de que los “estándares de oro” de The Ritz-Carlton se cumplan con amabilidad y atención todos los días. Los estándares de oro son la base de The Ritz-Carlton, lo que nos guía para que cada día sea mejor que el anterior. Gracias a esta base y la creencia de que nuestra cultura conduce al éxito, The Ritz Carlton se ha ganado la reputación de marca mundial líder en el sector hotelero de lujo. Como parte del equipo, aprenderás y pondrás en práctica los estándares de oro, como la promesa del empleado, el credo y los valores de servicio. Además, te prometemos que te ofreceremos la oportunidad de estar orgulloso del trabajo que haces y de tu equipo.

Al unirte a The Ritz-Carlton, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.