Guest Relation Agent (GRA)

Live, Work and Lead on World Heritage-Listed K’gari (Fraser Island)

Benefits of Joining Our Team*

• Annual $1000 SeaLink Employee Travel Allowance
• 25% off resort dining, retail and spa
• Access to Employee Training Programs
• Employee Award Programs
• Free island K'gari Explorer Tours
• Free ferry transfers to-and-from the island
• Working Life (EAP)
• Conditions and employment duration may apply

Love meeting new people and enjoy being behind the wheel? Join us at Kingfisher Bay Resort as a Guest Relations Agent (GRA) and help create a seamless, welcoming arrival and departure experience for our K’gari Explorer Tour guests.

As one of the first and last team members our guests meet, you’ll set the tone with friendly, efficient service—assisting with luggage, coordinating transfers and ensuring every guest starts and finishes their visit on a high.

About the Role

As our trusted Guest Relations Agent, your primary focus is picking up and dropping off K’gari Explorer Tour guests. You will greet guests, assist with their luggage, and help deliver a wonderful first and last impression of Kingfisher Bay Resort.

This is a permanent part-time position working a variety of shifts, including split shifts (for example 6:00am–9:00am and 5:00pm–7:00pm), approximately 4–5 hours per day, on a 4 days on / 3 days off roster.

About You

• A valid manual MR licence (essential)
• A current Driver Authority (essential)
• A friendly, professional manner and a genuine passion for customer service
• Motivated, reliable and able to work well in a small, diverse team
• Strong time management and the ability to run to a schedule
• Confident communication and interpersonal skills
• Comfortable using computers for basic admin tasks
• Legal right to work in Australia

If you’re a people person who enjoys driving and takes pride in being punctual and helpful, this is a great opportunity to join our tourism team and play a key part in delivering an outstanding guest experience.

Join us and be the friendly face (and safe driver) that helps guests start and finish their K’gari experience with confidence.

Key Responsibilities

• Drive our well-recognised branded buses/vans/cars to pick up and drop off guests from various locations
• Meet and greet all guests, assist with their luggage, and deliver luggage to the barge at River Heads
• Pack the luggage truck for departing barges
• Liaise with Vessel Masters, Cruise Directors and Deckhands to support safe loading and unloading
• When requested, assist the Mainland Office with check-ins/check-outs and answering incoming calls
• Wash and clean buses and trucks on a regular basis
• Complete daily vehicle checks
• Abide by Workplace Health and Safety rules and regulations at all times
• Undertake any other reasonable duties as directed

K'gari is a World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

SeaLink K'gari is part of SeaLink Marine \& Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences.

With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

How to Apply

Click APPLY and upload a copy of your resume. It’s that easy!

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.