GTB/Cash Management Client Service Officer - M/F/D

Responsibilities

As part of the Front Office Global Transaction Banking in Spain, the candidate will farm an existing portfolio and As part of GTB Middle Office, you will be responsible for the delivery of the operational cash management and trade finance services execution for Societe Generale Spain Corporate clients.

The role demands Accurate operational skills, good planning and communication skills, professional integrity at all times and fluent in English.

You will be an effective team player and possess excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels of our multicultural organization.

Tasks and responsibilities:

• Executing and controlling the implementation of corporate cash management projects for GTB/PCM customers, including proper follow up on KYC, Account Opening processes, implementation of credit lines and liquidity management structures and solutions, monitoring of credit exposure, set up of pricing conditions, etc.
• Performing and controlling payment services, including, but not limited to Manual Transfers, Confirming, Social Security and Tax Payments, Cheques, etc and executing the necessary reconciliation tasks
• Supporting Front Office commercial activities, including: i) drafting of contracts for credit facilities (Overdrafts RCFs, Confirming) and PCM Services (Cash Pool, Electronic Banking Tools, etc.); ii) provide client support in day do day queries; iii) identifying sales opportunities
• Managing operational cash management incidents, in coordination with the support teams at HQ level (BO, Product team, etc) and FO

Delivery of a high-quality client service

• Provide consistent, high quality client service and support to achieve high client satisfaction and loyalty
• Act as a dedicated first point of contact for our clients regarding all their daily banking requests and incidences, including but not limited to: follow up of flows, opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups, local credit facilities, billing of products as per agreed pricing etc., in coordination with the Sales team and with our Back Offices
• Develop a close relationship with customers throughout the whole lifecycle and identify (and share with Front Office) business opportunities with existing customers
• Ensure proper follow up on Anti Money Laundering requirements
• Head Office Reporting and Permanent Supervision Requirements
• Other tasks related to GTB MO responsibilities and processes

Job being supervised by Head of GTB/PCM MO on a daily basis, under procedures and guidance in place.

Profile required

Experience:

• Good knowledge of GTB bank processes and products implications through an experience in the transactions banking industry: Cash Management, Trade Finance, Middle Office, Back Office or similar

Language skills:

• Fluent in Spanish and English
• French language knowledge is very appreciated

Technical, operational \& Soft skills:

• Good command of MS Office applications
• Good communication and presentation skills
• Good listening skills and capacity to understand clients’ needs / identify business opportunities
• Good team member Why join us

Société Générale Spain is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.