Goods Processing and Clerical Support Administrator

POSITION: Goods Processing and Clerical Support Administrator —PERMANENT after 6 months probation, full time — 40 hours per week, 8am-4:30pm

JOB ROLE NOTES: We require a diligent administration office support person to assist with all inbound and outbound items. You will be working in a small friendly team to ensure company business continuity in conjunction with our calibration and repair workshops and our clients. We are looking for an individual with good communication skills, who is able to fulfil a task in its entirety and thrives on excellent customer satisfaction. The environment is light industrial, with various workshops and the role is completed in both office and warehouse context.

LOCATION: Norwich—Broadland Business Park– NR7 0WF

SALARY: Starting £26, 436 + individual and company bonus (up to 10% subject to performance)

START DATE: As soon as possible

RESPONSIBILITIES

· Working within a team being responsible for processing all items received to NIS via either our trade counter, our companies own delivery vehicles and 3rd party couriers

· Accurate data entry and ensuring equipment had correct documentation to facilitate the business process with attention to detail to ensure a smooth process

· Administration support to the internal calibration and repair workshops to manage clients expectations

· Answering phones and processing client queries to completion

· Interfacing with all internal levels of the company

· Carry out any other reasonable tasks as deemed necessary by a manager.

QUALIFICATIONS \& KEY SKILLS

· Able to work on own initiative is essential and work well within a team to deadlines

· Computer literate (access to service diagrams, ability to send emails, update electronic records) Microsoft office (Word/Excel/Outlook)

· Working knowledge of generic office systems and processes -(client payments, invoice generation, purchase order requests etc.)

· Familiarity with a service company is preferable but not essential – on job specialist training will be given for internal systems

· Some lifting is involved with this role (circa 20kgs) and often items require team lifting.

PERFORMANCE INDICATORS

· Work level management and internal conformance reporting

· Positive client and peer feedback

· Exceptional organisation \& tidiness with a methodical approach to workflow

· On-going management appraisal.

BENEFITS

· Brand new facility with secure parking, exceptional modern \& professional working environment, canteen (non-serviced)

· Regular standard hours – Mon-Friday 8am to 4:30pm, 40 hours per week

· Company pension scheme

· Bike to work scheme

· Annual Holiday allowance + bank holidays – Very flexible booking

· Family run company where employees are valued individuals

· Training and support given to develop skills

· Bonus scheme incorporating both company and individual performance – which can be to 10% of salary however encompasses a multi faceted approach

NIS BACKGROUND:

Norwich Instrument Services has organically grown since 1997, working primarily in the electricity distribution industry. From humble beginnings the company has expanded into many factors and are recognised nationally in our market sector. Our corporate clients demand a high standard which we achieve in a relaxed, professional and enjoyable working atmosphere. We are still family run with comparable values ethics, ensuring jobs are completed safely and in a timely manner.

We have recently moved to our new corporate facility at Broadland Business Park, providing an enviable working environment with underfloor heating and air conditioning —and state-of-the-art testing and repair facilities, a non-serviced canteen, locker rooms, shower facilities, secure bike and motorbike storage and parking.

Our employee retention and longevity of service speaks volumes and we are looking for individuals who will slot into our dynamic and diverse team.

Job Type: Full-time

Pay: From £26,436.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Application question(s):

• Please comment in your application your experience related to the job description.

Experience:

• Clerical: 1 year (preferred)

Work Location: In person