General Manager

Job Description

PRIMARY ACCOUNTABILITIES:

• Promoting/preservation of Dusit Brands.
• Achieving “best in class” goals in customer satisfaction.
• Maintaining an open and professional relationship with owners and representing the management company in its best interests.
• Fully committed to embracing and cascading the Dusit Culture: our vision, our mission and our values.
• Maximizing bookings through Dusit.com.
• Achieving a RGI over 100 within the competitive set.

PRIMARY RESPONSIBILITIES

• Supervising the day-to-day running of the hotel.
• Providing the required leadership to optimize hotel profitability to meet or exceed set targets and budgets.
• Deciding on the hotel’s positioning to maximize business opportunities.
• Planning business plan and operating budgets.
• Communicating the goals and objectives and inspiring employees to achieve those goals.
• Instilling a learning culture through required training.
• Nurturing and mentoring staff development.
• Inspiring all employees to be fully engaged in delighting guests at all times.
• Ensuring that all managers adhere to company policies.
• Attending and chairing meetings as required.
• Entertaining guests as needed in order to increase business.
• Monitoring and improving product and service standards in all sections.
• Identifying market needs both for hotel guests, serviced apartments, and local markets.
• Monitoring and analyzing activities of competitors in order to optimize Revenue Generation Index.
• Overseeing and pre-setting of the Manning Guide and salary scale.
• Ensuring each manager maintains productivity and morale within their respective areas.
• Preparing all necessary reports.
• Monitoring costs in conjunction with Financial Controller and all managers.
• Inspecting all areas of the operation for optimum upkeep, cleanliness, safety and security.
• Supporting company standards and policies regarding environment and Corporate Social Responsibility.
• Ensuring Fire Drills are conducted as per the Fire and Life Safety company guidelines.

MANAGERIAL RESPONSIBILITIES

• Clear, concise written and verbal communication skills.
• Ability to persuade management, peers, and employees on new directions, concepts and ideas.
• Build morale and team spirit.
• Participative management style.
• Abilities to inspire, train, and develop people for promotion.
• A mentor who has inspired, trained, and developed people for promotion.
• Install a guest service attitude in all employees.

ADMINISTRATIVE RESPONSIBILITIES

• Conducting the morning brief and department head meeting to ensure smooth operation and management of the hotel.
• Supervising/Managing/overseeing all departments to ensure sufficiency of manpower in accordance to volume of business.
• Fostering two-way communication to all departments.
• Communicating effectively with guests, subordinates, and supervisors.
• Managing time effectively by meeting deadlines.
• Identifying and solving problems in professional manners.

TECHNICAL RESPONSIBILITIES

• Track record improving market leading properties.
• Track record improving yield and building volume.
• Consistently exceed revenue and guest expectations.
• Knows and understands the job description of all positions and be aware of others.
• Knows and understands policies of each department and be aware of others.
• Checks and improves all service standards established by the company.

COMMERCIAL RESPONSIBILITIES

• Communicating effectively with guest, clients, business partners and staff.
• Participating and supporting community projects or activities in order to promote the hotel’s image and to maintain optimum relationship with the local community, business partners and potential guests.

HUMAN RESOURCES RESPONSIBILITIES

• Coaching and counseling all staff specifically the department heads when applicable.
• Evaluating objectively the performance of designated department heads.
• Providing and supporting the most effective training to all staff.
• Motivating staff to grow within the company.
• Understanding company’s rules, regulations, and basic labor law.
• Working closely with Human Resources Department in case of unrest situations caused by staff.

BUSINESS SKILLS

• Strong technical skills.
• Excellent time management skills.
• Strong organizational skills.
• Good knowledge of computers.
• Strong customer service orientation and skills.
• Exceptional detail in follow-up.
• Ability to produce consistent profits.
• Resolve problems.
• Assume responsibility/accountability.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Creative problem solving skills.
• Think creatively.
• Forecasting skills.
• Understand basic asset management.
• Involved with local community to develop business.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS * Minimum education of Bachelor degree in Hotel Management, Business Administration or relevant discipline. * Minimum of 10-15 years in hotel management experience in a similar capacity, preferably in a 5 star environment. * Knowledgeable and proven achievement in key hotel operations; Rooms, F\&B. Ideally with Sales and Revenue Management experience. * Excellent communication skills in both written and spoken English. * Positive attitude toward challenges and the drive to excel. * Possesses professional disposition with excellent communication and interpersonal skills.

Information

• Date Posted July 10, 2026
• Location Dusit Princess Chiang Mai
• Division Administrative and General > Executive Office
• Minimum Experience 10 Year
• Qualification Bachelor Degree
• Career Level Executive