Full-Time Customer Service Coordinator

Full-Time Customer Service Coordinator

We are a medical supply distributor based in Alpharetta, GA seeking to add a full-time Customer Service Coordinator to our team.

Team member will report to office each workday. This position is not remote.

Duties and Responsibilities – Customer Service

• Answer incoming calls and provide first line of service, transfer the call if customer asks for a particular sales rep
• Communicate with customers via emails, over the phone, or occasionally face to face
• Look after the customer accounts and update their transaction status

Duties and Responsibilities – Sales Support

Provide sales support including, but not limited to:

• Entering new customer orders and website orders
• Entering purchase orders for drop shipments
• Sending customer sample requests
• Answering customer inquiries related to product shipments
• Take payments by phone
• Interface with the warehouse, vendors and team members

Qualifications Required

• Associate’s or Bachelor’s degree (previous similar work experience accepted as alternative)
• Working knowledge of Sage Intacct software
• 100% Team Player
• Possess a friendly, helpful, “can do” demeanor
• Experience in customer service, sales, order fulfillment or E-Commerce
• Proficiency in administrative and documentation procedures
• Strong phone handling skills and active listening skills
• Ability to complete tasks in a timely fashion
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Extra Skills

• Should possess excellent computer skills
• Should have great communication skills: written and verbal
• Should be able to handle a lot of data at a good pace
• Should have a lot of patience when communicating with the customer and maintain composure even if the customer is rude
• Should have good listening skills since, most of the time, communication with customers is performed over the phone
• Must be attentive to details
• Should have the skill of versatility adapting to many customer service situations
• Experience in drug test supplies and equipment a plus

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person