Front Office - Shift Leader (Omani Nationals Only)

MAIN DUTIES:

• To be familiar with camp services, room types, operational hours and ongoing promotions
• To maintain good working relationship with all camp departments
• To have a good knowledge of local area and surrounding facilities and to Provide recommendations and direction to guests whenever needed
• To check house count to establish selling strategy. Monitoring it regularly during shift and responding to any changes
• To ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
• To confirm the bookings proactively before the day to decide on smooth operations
• To arrange the guest shuttle service for the day, as per the company policy.
• To ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts
• To allot guest rooms as per the booking confirmation and constantly looking for upselling on every opportunity
• To supervise guest registration and all relevant registration details required by the Oman law
• To ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences
• To be familiar on Ezee and other front office related operational software
• To be familiar with all S.O.P.s relating to the front office operations
• To update the payment modes and additional charges on system
• To brief and update the associates on the check-out settlement process
• To ensure that each associate has a development plan and trained accordingly
• To be able to work various shifts around the business needs to assist all front office sections
• To proactively anticipate guest requirements and to provide them on time
• To attend guest complaints and to follow up on the satisfaction of the guests
• To follow up on all guest requests, and to make sure that all requests are attended on time and meeting the guest expectations
• To have a thorough knowledge of all emergency procedures
• To be updated with hotel rates, packages and discounts
• To handle reservation by confirming, cancelling and amending as per agent and guest request
• To be security conscious at all times and inform managers of anything suspicious
• To identify guest service shortages and recommend improvements accordingly
• To ensure all front desk associates have a clear guidelines and direction to perform their daily duties
• To develop knowledge about travel agents, regular guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly
• To utilizing all available resources, follow up on previous shift requests and pending issues
• To ensure each associate is expected to carry out, within their capabilities, all reasonable requests by management
• To have an excellent approach to customer service
• To be able to perform any additional scope of duties if requested by the Management.

Assumes responsibility of Duty Manager when scheduled to do so.

Pay: RO350.000 per month

Work Location: In person