Front Office Manager (Saudi National)

Overview:

The Front Office Manager will lead front desk and guest-service operations at Silver Sands Beach, Jeddah, ensuring a welcoming, efficient, and professional experience for all guests. The role will supervise the front office team, coordinate with other departments, and support smooth daily operations.

Job Description: * Manage reception, guest services, bookings, check-in/check-out, and cashiering procedures. * Lead, schedule, train, and motivate the front office team. * Handle guest inquiries, complaints, feedback, and service recovery. * Coordinate with housekeeping, maintenance, security, and operations teams. * Maintain accurate guest records, reports, payments, and shift handovers. * Ensure compliance with company policies, safety standards, and Saudi regulations. * Support VIP visits, special events, peak periods, and seasonal operations. * Monitor guest satisfaction and identify opportunities to improve service quality.

Desired Skill \& Expertise: * Diploma or bachelor’s degree in Hospitality, Hotel Management, Business Administration, or a related field. * 3–5 years of front office or guest-service experience, preferably in a resort, beach club, hotel, or leisure destination. * Previous supervisory or management experience. * Excellent English communication skills; Arabic is preferred. * Strong leadership, organization, problem-solving, and customer-service skills. * Knowledge of booking systems, Microsoft Office, cash handling, and guest-relations procedures. * Professional appearance and ability to work shifts, weekends, and public holidays.