Front Desk & Sales Representative

About the Role
We are looking for an energetic, customer-focused Front Desk \& Sales Representative to be the first point of contact for our members and visitors. The role combines front-of-house service with membership sales, and suits someone who enjoys meeting people, is confident closing a sale, and has a genuine interest in health and fitness.

Key Responsibilities

Front Desk \& Member Service

• Welcome members and guests, manage check-in and access control, and keep the reception area professional and organised.
• Respond to walk-in, phone, WhatsApp, email and social media enquiries promptly and courteously.
• Handle membership renewals, freezes, upgrades, cancellations and account updates in line with company policy.
• Process payments, issue receipts and complete daily cash and card reconciliation at shift close.
• Book personal training sessions, classes and facility tours, and manage class schedules and waitlists.
• Resolve member concerns on the spot where possible and escalate complex issues to management.

Sales \& Membership Growth

• Convert enquiries and walk-ins into memberships through facility tours, needs assessments and clear presentation of packages.
• Follow up on leads, trial passes, expired memberships and guest visits to achieve monthly sales targets.
• Promote packages, add-on services and retail products.
• Maintain accurate lead and member records in the CRM or membership management system.
• Support promotional campaigns, corporate partnerships, open days and community events.
• Report on daily and monthly sales activity, conversion rates and member feedback.

Operations \& Administration

• Coordinate with trainers, cleaners and maintenance staff to keep the facility running smoothly.
• Report equipment faults, safety hazards and cleanliness issues promptly.
• Maintain front desk stock, including retail items, towels and supplies.
• Follow health, safety, and data protection procedures at all times.

Requirements

• Minimum high school diploma; a diploma or degree in business, sales, hospitality or sports management is an advantage.
• 1–2 years' experience in front desk, customer service or sales roles; experience in a gym, fitness club, spa or hospitality setting is preferred.
• Fluency in English; Arabic is a strong advantage.
• Proven ability to meet or exceed sales targets.
• Confident, well-presented and personable, with strong communication and negotiation skills.
• Computer literacy, including MS Office and membership or CRM software.
• Able to work rotating shifts, including early mornings, evenings, weekends and public holidays.
• Must be residing in Bahrain.

Preferred Skills

• Knowledge of fitness programmes, classes and basic wellness concepts.
• Experience with gym management systems.
• First Aid / CPR certification.

Pay: BD300.000 - BD400.000 per month

Work Location: In person