Front Desk Agent / Night Auditor

About the Job

Front Desk Agent / Guest Services Agent (Night Audit)

Location: Holiday Inn Express \& Suites Aurora

Schedule: Part-time position with flexible availability required, including weekdays, weekends, holidays, and varying shifts based on business needs.

About Us

At Holiday Inn Express \& Suites Aurora, we believe travel should be simple, smart, and comfortable. Our mission is to provide every guest with a welcoming and seamless experience from arrival to departure.

As a Front Desk Agent / Guest Services Agent (Night Audit), you are the face of our hotel and play a vital role in creating memorable guest experiences. You will be responsible for delivering exceptional customer service, supporting front desk operations, and ensuring accurate overnight auditing procedures when scheduled.

Key Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Ensure efficient and accurate guest check-in and check-out experiences.
• Assist guests with information about hotel amenities, services, and local attractions.
• Manage reservations via phone, email, and in person.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Resolve guest issues independently or escalate them to management when appropriate.
• Process payments and maintain accurate guest records.
• Complete night audit procedures and daily reporting as required.
• Maintain a clean, organized, and professional front desk environment.
• Collaborate with other departments to ensure an exceptional guest experience.

Qualifications

• Previous customer service or hospitality experience is considered an asset.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Basic computer proficiency and willingness to learn hotel management systems.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts.
• Ability to stand and move throughout the shift as required.

Why Join Our Team?

At Holiday Inn Express \& Suites Aurora, you're more than just an employee—you’re part of a team that values respect, trust, teamwork, and professional growth. We are committed to creating a positive work environment where every team member is supported and recognized for their contributions.

What We Offer:

• Supportive and collaborative team culture
• Employee recognition programs
• Training and development opportunities
• Hotel discounts through the IHG employee travel program
• Opportunities for advancement within the hotel and IHG network

If you are passionate about hospitality, enjoy helping others, and thrive in a guest-focused environment, we'd love to hear from you.

Apply today and become part of a team dedicated to making every stay a great stay.

Job Type: Part-time

Pay: $18.90-$19.90 per hour

Experience:

• customer service: 1 year (preferred)

Work Location: In person