Food Runner

Position Summary

To achieve and maintain service excellence and guest satisfaction. Works closely with Front of House (FOH) and Back of House ( BOH) team. Is able to communicate clearly and effectively with guests and team members at all times.

Specific Job Responsibilities are, but not limited to, the following:

• To follow the instructions and direction of management and supervisors.
• Is trained to deliver an excellent standard of customer service and maintains that standard.
• Has completed basic food hygiene, works in a safe and hygienic manner at all times.
• Has full working knowledge of all menu items, and can describe them and clearly and effectively.
• Can perform independently in their designated area of work.
• Engages warmly and professionally with guests and team members at all times.
• Can deal effectively with guest comments or complaints.
• Communicates any known issues to managers immediately.
• Ensures that all side duties and cleaning schedules are completed as directed.
• Maintains cleanliness and hygiene of the restaurant and its environment.
• Completes own probationary and appraisal paper work as required.
• Understands and can explain the Brand.
• Supports the waiters and supervisors within service.

Qualifications:

• Essential: Tertiary Education
• Desirable: Diploma in Food \& Beverage

Experience:

• Essential: Minimum of 1 year’s experience within hospitality

Skills:

• English Level 2 as a minimum. Can hold a conversation in English with confidence.
• Listens to understand and acts accordingly
• Is organized in their duties
• Have good time management skills. Reports for duty, meetings and training on time.

Work Location: In person