PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify. Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.
Deadline to apply is 11:59 PM on
$59,806.00 - $118,416.00 (Support staff salary will be based on internal equity and experience)
Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.
Position General Summary:
The FlexPoint Sales Account Manager serves as a member of the FlexPoint Sales Team, managing existing customer accounts and seeking out new customers by focusing on relationship-building and consultative sales strategies. The FlexPoint Sales Account Manager meets team and individual sales quotas, and proactively manages the complete sales cycle within their assigned region, serving as a thought leader and trusted advisor to established and newly acquired accounts.
Essential Position Functions:
(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)
Minimum Requirements:
Education/Licensure/Certification:
Experience:
Knowledge, Skills, and Abilities (KSA's):
CORE COMPETENCIES FOR SUCCESS:
JOB KNOWLEDGE AND SKILLS
Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills.
In addition to the above, supervisors will set clear performance expectations, provide regular feedback, recognize high performance, address underperformance, and support employee learning and development
PRODUCTIVITY
Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity.
In addition to the above, supervisors will successfully manage team projects and deadlines, foster a positive team culture, empower autonomy, and balance team workload effectively
COMMUNICATION
Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community.
In addition to the above, supervisors will model strong communication skills and leverage interpersonal skills to build relationships and sustain a strong professional community
CUSTOMER FOCUS
Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change.
In addition to the above, supervisors will create and support action plans and strategies to achieve organizational goals, make informed decisions, promote innovative solutions, and anticipate future trends and challenges
MANAGER COMPETENCIES FOR SUCCESS:
COMMAND SKILLS
Relishes leading; Takes unpopular stands if necessary; Encourages direct and tough debate but isn’t afraid to end it and move on; Is looked to for direction in a crisis; Faces adversity head on; Energized by tough challenges
CONFLICT MANAGEMENT
Steps up to conflicts, seeing them as opportunities; Reads situations quickly; Good at focused listening; Can hammer out tough agreements and settle disputes equitably; Can find common ground and get cooperation with minimal “noise”
LISTENING
Practices attentive and active listening with all groups/people; Has the patience to hear people out without interruption; Can accurately restate the opinion of others even when he/she disagrees
DEVELOPING OTHERS
Provides constructive, concrete, behavioral feedback to others through monthly development discussions; Shares information, resources and suggestions to help others be more successful; Delegates challenging work assignments or responsibilities that will help the abilities and stretch others; Regularly meets with employees to review development needs, career aspirations and progress; Constructs compelling developmental plans and executes them; Creates a climate in which people want to do their best; Is a good judge of talent; After reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization
TIMELY, QUALITY DECISION MAKING
Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; Able to make a quick decision; Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; Sought out by others for advice and solutions; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time
PROCESS MANAGEMENT
Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow; Can readily see opportunities or synergy and integration; Can simplify complex processes; Gets more out of fewer resources
TEAM BUILDING
Develops networks and builds alliances; Participates in cross-functional activities to achieve organizational objectives; Focuses time and energy to develop direct report team and peer team; Fosters commitment, team spirit, pride and trust; Recognizes and rewards people for their achievements and contributions to organizational success; Identifies and tackles morale issues; Provides training and development to employees; creates and participates in team building sessions; Empowers others; Makes each individual feel his/her work is important; Invites input from each person and shares ownership and visibility
MANAGING \& MEASURING WORK
Clearly assigns responsibility for tasks and decisions; Sets clear objectives and knows what to measure and how to measure them; Monitors process, progress, and results; Designs feedback loops into work; Holds self and others accountable for achieving goals and objectives
COMFORT AROUND HIGHER MANAGEMENT
Deals comfortably with more senior managers; Presents to more senior managers without undue tension and nervousness; Determines the best way to get things done with more senior managers by talking their language and responding to their needs; Crafts approaches to working with more senior managers that are seen as appropriate and positive
MANAGERIAL COURAGE
Doesn’t hold back anything that needs to be said; Is not afraid to provide current, direct, and “actionable” positive and corrective feedback to others; Lets people know where they stand; Faces up to people problems on any person or situation quickly and directly
Physical Requirements and Environmental Conditions:
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)