Financial Applications Engineer

KSA

• Financial Applications Engineer

Job Family: Technology Operations

Reports To: Financial Applications Team Leader

Subordinates: None

Company Overview

Eastnets provides trusted solutions that foster secure financial inclusion. Every day, financial institutions rely on us to combat financial crime, navigate complex regulations, and move money safely across borders. Our integrated solutions for financial crime, compliance, and payments leverage the latest technologies and AI to help safeguard economies and enable secure transactions and global trade. We are trusted by more than 800 institutions across 120+ countries, including 15 of the world’s top banks.

Eastnets has a diverse and welcoming culture. Our team of over 400 curious and forward‑thinking professionals is driven to stay one step ahead of financial criminals and to deliver lasting value to our customers.

Visit us: www.eastnets.com

Job Description

The Financial Applications Engineer is responsible for the implementation, maintenance and L1/L2 support for one or more applications and may also be responsible for day-to-day operations, including monitoring, administration, and maintenance. This role will report to the Cloud Hosting Services Support Team Leader.

Key Responsibilities

• Analyze application, service performance, characteristics, and behaviors, troubleshoot problems and recommend procurement and/or modifications to application or service configurations and resources to maintain service availability.
• Identify, diagnose, and resolve application problems, and perform incident and problem investigation and diagnosis.
• Maintain the availability of cloud services infrastructure in accordance with the SLA by proactively managing and monitoring network, systems, and security.
• Monitor the network and system performance and respond to irregulates and issues in accordance with documented procedures. Participate in efforts to develop and implement application processes and system monitoring.
• Responsible for the implementation of software applications and other services based on Cloud team-documented policies and standards to meet the needs of clients. Perform installation and configuration of new/existing software applications.
• Collaborate with Network and System Administrators to ensure proper integration of application software; Work closely with application development teams to fine-tune and troubleshoot applications.
• Assess client application requirements and test, recommend, and implement solutions to meet these requirements.
• Recommend/Assist in the modification of the company’s products and/or customer internal systems to meet the needs of the client and/or end-user.
• Participate in implementing application updates to include upgrades, patches, and new releases. Perform configuration changes; perform application backups according to documented policies and procedures.
• Investigate and resolve issues reported or escalated by the customer; Identify, apply, and document solutions for errors and irregularities in the application and its related services according to documented policies and procedures.
• Liaise with vendors for support on issues related to the application software.
• Ensure that the cloud services delivery and operations comply with the Cloud Security Policy and other established guidelines and objectives.
• Collaborate with other team members and departments to deliver an effective, secure, and optimal solution in the implementation of projects, tasks and operations.
• Perform other related duties as assigned to ensure the efficient and effective functioning and security of the unit.
• Prepare technical documentation on the assigned tasks.
• Maintain Eastnets security of information, devices and systems, and its personnel, customers and partners use.
• Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity and availability.
• Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.
• Participate in the company’s wide initiatives.

Requirements

• Bachelor’s degree from an accredited university for four academic years.
• Up to 5 years of IT experience in financial application deployment and support.
• Knowledge of operating systems, databases, networks, and financial applications.
• Hands-on experience in Microsoft Azure or AWS.
• Experience in MS SQL or Oracle DB.
• Certification in Databases, Azure, Swift or ITIL is a plus.
• The ability to grasp new concepts quickly.
• Strong verbal and written communication skills in English.
• Familiarity with AI technologies and their application is a strong plus.
• Analytical and problem-solving skills, aptitude for creativity and design, customer service skills and a team player. Apply for this role and join the Eastnets family

Fill out the form, send your CV to [email protected] and our recruitment team will be in touch if your skill set matches our needs.

A recognised leader in financial software