Field Support Agent

$  Full time on site
Field Support Agent
Job Description

Department: Ground Operations

Report to: GOPH

Location: Verona Villafranca

Contract: fixed-term

Main Functions: * Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions. * Support to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual). * Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.

Requirements: * High school diploma or higher * Fluent English (both written and spoken) * Social skills (teamwork, effective communication) * Analytic approach and problem solving * Good IT knowledge (MS Office) * Be motivated, open-minded, target oriented * Availability to work shifts * Willingness to travel frequently for short periods * Airport customer service and/or ramp dispatcher experience would be considered a plus

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