Field Service Manager

• Great benefits and remuneration
• Work with industry-leading products and technology
• Join a global organisation with a strong focus on training, safety and quality

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

We’re looking for a Field Service Manager to join our South Island Service Team in New Zealand. This person will be based in Dunedin and will supervise and co-ordinate the activities of our maintenance technicians in South Island.

This person will focus on leadership, operational coordination and customer engagement - ensuring our technicians are supported and our customers receive exceptional service.

What will you be doing?

• Planning and delivering repair/maintenance works
• Monitoring material inventory control and technician rostering
• Managing performance and skill development of the team including shift and escalator crews
• Spending time out in the field developing business relationships
• Develop and maintain customer satisfaction
• Drive Continuous improvement activities

Are you the one?

• Experience from construction, facilities management or vertical transport industries
• Team leadership experience
• Proven success in coordinating maintenance/service activities
• Strong commitment to safety in the workplace
• Strong communication skills with the ability to interact with customers and ensure positive impact
• High emotional intelligence

What do we offer?

• Career progression opportunities in a global organisation
• Access to world‑class learning and development programs
• A supportive, high‑performing team environment
• A total rewards package designed to recognise and motivate
• The chance to work with cutting‑edge vertical transport technology on major, high‑visibility projects

Note: Applicants must either be a permanent resident or citizen of New Zealand or be a citizen of Australia to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/