FHS End-to-end Operations Modeller

Job Description:

The job holder will be integrated within the Airbus Flight Hours

Services (FHS) teams.The FHS End-to-End Operations Modeller

works as a transversal role across FHS operations functions. While

maintaining a consistent monthly focus on the Shelf-to-Shelf (S2S)

performance cycle, this role supports various transversal

improvement projects to improve FHS end-to-end operations

performance. This position is critical for unblocking stalled

initiatives and fostering local performance management of all

co-localized teams in FHS Malaysia.

1. Shelf-to-Shelf (S2S) Analysis \& Action Plan Drumbeat S2S Lifecycle Modeling: Map and maintain the end-to-end S2S*

process, identifying critical dependencies between Transport, Repair

Management, Warehouse and COD. Blockage Identification: Perform detailed Value Stream Mapping*

(VSM) on S2S lead times to identify where components are stalling. Problem Unblocking: Act as the primary focal point for resolving*

"stuck" S2S EOs, engaging relevant departments to find creative

solutions and ensure timely progression. Action Plan Execution: Propose and "drumbeat" the implementation*

of specific S2S improvement initiatives, ensuring all FHS Operations

departments validate and adopt new workflows. Support : Provide support to the operational teams to unblock the*

identified blockage.2. Monitoring \& Backlog Management Open Loop Surveillance: Implement program-focused reporting to*

monitor Open Loop S2S transactions. Backlog Reduction: Conduct deep-dive analysis on S2S Backlogs,*

performing Root Cause Analysis (RCA) to prevent recurring delays in

the supply chain. KPI Reporting: Maintain and present S2S performance metrics*

(abnormal statuses, turnaround time deviations) in local KPI review

meetings. IT Business Owner : Define the upgrade of the Dashboard and*

manage tool adaptations with QLIK Dev Team Other duties reasonably determined from time to time by the Company 1. Project \& Change Management (Transversal Support) Project Leadership: Contribute to and drive operational process and**

interface improvements across various FHS Operations departments. Change Management: Perform detailed analysis using methodologies*

like Value Stream Mapping (VSM) and Lean Six Sigma to identify and

propose validated improvement areas. Stakeholder Management: Drumbeat the contribution of FHS*

Malaysia teams to operational issues management and participate in

forums like Component Issues Management (CIM) and local KPI

reviews. Process Documentation: Ensure all improved processes are*

documented and updated in the FHS Operations process referential. Training \& Adoption: Organise and facilitate cross-departmental*

training related to transversal processes to ensure timely execution and

effectiveness.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd Employment Type:

Agency / Temporary -

Experience Level:

Entry Level Job Family:

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