PURPOSE OF THE ROLE:
The Fitness Manager has a key role in impacting the Retention of Gym \& PT Members. The role demands a hands-on approach, with meaningful and impactful presence “on the floor” in the Gym. The FitnGlam vision includes a genuine bonding with our members, where their goals \& aspirations become our responsibility, and our mission. The Floor Manager is instrumental in making this happen.
KEY RESPONSIBILITIES
- Based in the Gym, the Fitness Manager is responsible for acting as a Quality Assurance auditor, ensuring that equipment, cleanliness, staff are in a state of operational optimality.
- “Owns” the Gym \& PT Unit, responsible for delivering operational excellence across the board, including Marketing; Human Resource Management; Member Management; Service-Quality delivery \& Member Retention; Scheduling \& Programming; P\&L Management
- Drives Unit Personal Training, developing programs, leveraging the team of Level I, II, II Instructors, and delivering against Budget Targets
- Designs Personal Training Programs and manages the Personal Training feedback process; ensuring a systematic feedback mechanism to Fit Republik Members
- Acts as an easily available “ear” to all FitnGlam Members, always ready to discuss objectives, goals, achievements, programming, and progress
- Co-ordinates with Fitness Instructors and PTs, ensuring the Gym is always tidy, equipment correctly stored, staff executing their duties as per Standard Operating Procedures.
- Manages the Personal Trainers and their client’s sessions; reporting the sell-in / sell-out weekly to the management.
- Liaises informally with FitnGlam Members in order to have a real-time and first-hand understanding of customer sentiment, needs, complaints, suggestions.
- Run Periodic Surveys online and through member feedback form to report on the complaints and action it with the relevant Unit Head / Process owner.
- Coordinates closely with both the other department heads and GM to ensure members are receiving the attention and care we aspire to.
- Other duties as assigned, including: GM Stand-In; Manager on Duty; Customer Relationship Management duties
- Responsible for “patrolling” our facilities in order to “Scan-Validate” Members’ RFID Bracelets
- Will assume responsibility for:
o Daily monitoring of Gym / Crossfit Class Bookings \& Attendance (via Sentinel)
o Compliance re. Booking / Attendance Policy
o Weekly presentation of Bookings / Attendance / PT Frequency \& Packages Inventory data to GM
Job Type: Full-time
Pay: AED12,000.00 per month
Work Location: In person
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