INITIA Group SG is looking for an Operations Manager (Front of House) 营运经理 - Malaysia! - INITIA GROUP
Job Level: Managerial
Salary: RM 5,000 - RM 8,000
Department: Operations Department
Location: THE Exchange TRX and KLGCC Malaysia
Overall Job Objectives
We are looking for a highly driven and experienced F\&B professional to oversee the daily operations and overall performance of all INITIA Group's F\&B outlets. This role will supervise Restaurant Managers at each branch and ensure that all locations maintain operational excellence, consistent service quality, and achieve their financial and service targets. This role requires strong leadership skills, business acumen, and the ability to manage staff and resources effectively.
Core Responsibilities
- Oversee and manage the operations of all INITIA Group's F\&B outlets and branches.
- Supervise and provide leadership to Restaurant Managers across different locations.
- Monitor outlet performance, ensure consistent execution of brand standards, and identify opportunities for operational improvement.
- Review and analyze daily, weekly, and monthly outlet reports including sales, costs, and profitability.
- Ensure all outlets comply with safety, hygiene, and licensing regulations.
- Oversee vendor contracts and ensure accuracy and timeliness of billing and supply chain processes.
- Support and guide outlet-level recruitment, training, and development of service staff.
- Conduct performance evaluations for key outlet leaders and foster a culture of high performance and accountability.
- Set and drive sales targets, promotional initiatives, and service strategies to optimize customer satisfaction and revenue across all outlets.
- Handle escalated customer feedback or complex operational issues when needed.
Job Specifications
- Prior experience as an Outlet Manager - F\&B or in a similar role within the hospitality \& retail industry.
- Strong leadership, communication, and customer service skills.
- Conversational Mandarin or Korean is an added advantage (to cater to a diverse customer base).
- Excellent conflict resolution and team management abilities.
- Availability to work within the outlet’s operating hours, including weekends and holidays.
Key Deliverables
- Oversee daily customer service operations to ensure smooth processes, strong profitability, and exceptional guest experiences.
- Maintain precise records of financials, vendor agreements, and invoices, while ensuring all procedures meet safety and cleanliness standards.
- Ensure clear and effective communication between customer-facing staff and support teams to boost collaboration and service quality.
- Respond to customer feedback with professionalism, address concerns promptly, and use insights to enhance service delivery.
- Oversee with staff scheduling, manage payroll tasks, and support training programs to build a positive, high-performing service team.
Benefits of the role
- Guaranteed career growth (晋升机会) at one of the best groups of companies in Malaysia \& Singapore.
- Collaborative and inclusive work environment that values creativity and innovation.
- Monthly Incentive - KPI Based (T\&C Applied)
- Annual Leaves 带薪年假 \& Annual Bonus 年终奖金
- Attendance Allowance 全勤津贴 \& Grooming Allowance 形象津贴 (performance-based, if role applicable)
- Birthday Vouchers 生日礼券 \& Medical Benefit 医疗福利
- Overseas Training / Development 海外培训 / 发展
- Staff Discount 员工折扣 and Staff Meal 员工膳食
INITIA GROUP is the biggest brand concept leader in Singapore \& Malaysia. We have been in the beauty and F\&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.
APPLY NOW!
Pay: RM5,000.00 - RM8,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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