Facility Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Overall Role

This position will be responsible for delivering daily service operations including mailroom operations, visitor management, fleet management, regular facility inspections, and supply management within our Facility & Workplace Services team. The role focuses on hospitality, customer centricity, continuous improvement, operational excellence, safety, and compliance while collaborating closely with the manager and team members.

Duties & responsibilities

MAJOR RESPONSIBILITIES

The Facility Coordinator will be responsible for service delivery at the assigned Shibaura office property/facility and serve as the main point of contact for clients and stakeholders.

Key responsibilities include helpdesk operations, mailroom operations, fleet management, facility inspections, event support, supply management, and visitor management, all in accordance with the client's scope of work. As a team member, this position will also provide support to other team members during their annual leave or peak periods.

The Account Manager is located at HQ; however, the position will receive necessary advice and direction from HQ as needed.

There are 3 sites in Japan where JLL team is assigned. At the Shibaura office, FM operations are handled by a 2-person team.

The main role of this position is site management, primarily focusing on soft services, helpdesk operations, mailroom operations, visitor management, landlord liaison, and troubleshooting in collaboration with team members.

Team Structure: JLL x 7 (including the position) and 1 partner vendor(reception at Hachioji HQ), 5 in 8 team member located at Hachioji.

Client office location: Shibaura office at Minato-ku, Tokyo

Service hour : 9:00-17:10

• Service day follows client business calendar and business hour.

Scope

Account Management (Governance, Compliance, Supplier / Vendor Management, Financial Management, Sustainability, Operational Reporting, Reception, Mail, Pantry/coffee machine service, Car Fleet, EHS, Janitorial service, Daily inspection, Safety equipment, Event support, PPM, BCP, Seating, Access card, Office supplies, Helpdesk, Asset Management, Move and Change, Document Archive, Project, Waste Management, Security, and so on.

• Scope varies by site.
• There may be some updates on JD due to discussion result with client

Candidate Specification

Key skills

– Communication skill to establish trust relationship with client, team, vendor, users, stakeholder, Landlord etc.

– Positive mind to improve for better service

– Report any finding to manager.

– Self-learn and Quick-learn to adapt changes

– Be a team player to support each other

Required skills

– More than 3 years’ experience in FM, Administrative role or similar work experience in the past

– Business level of English skill by written and verbally

– Has a customer-oriented attitude; flexible, listen, proactive, eager to learn

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.