Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the role:

The Facilities Manager will be the single point of management control for managed accounts, leading a team or vendor group to manage the tactical delivery for the assigned property/facility, and be the on-site key point of contact for the key stakeholders \&/or client. The responsibilities will include people management, HSE compliance, staff residential property management, contract management, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment \& supplies, occupancy services and risk management etc.

What this job involves:

People Management

Deliver excellent customer service to meet on-site client’s expectations

Build and develop effective relationships with key stakeholders \&/or client and be comfortable working across all levels

Monitor procedures to ensure client’s expectations are conveyed and worked upon

Line management responsibility for all JLL personnel on client site

Ensuring that all vendor staff understand client culture, business principals and comply with all relevant client’s policies and procedures

Ensuring that JLL vendor staff and subcontracted staff displays a high standard of professional behaviour

Demonstrating commitment to professional development of staff in order to maintain and enhance the knowledge of staff and the service quality delivery

Coaching and developing Supervisors and senior team members maintaining positive operations and sub-contract personnel via them

Actively support an environment that supports teamwork, co-operation and performance excellence within team

Assist in mentoring and enabling Training \& Development of team members

HSE Compliance

This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Implement the No Induction no Start policy

Implement JLL’s commitment to “zero harm to any staff, contractor or visitor” by actively managing a zero tolerance to unsafe acts on site. This is to include any unsafe acts undertaken on site, regardless of whether they are in scope or not

Ensure statutory compliance, including Health and Safety regimes and systems.

Understand client HSE policy and drive safety culture and safety work system on site.

Undertake regular HSE audit, inspection and tour on site and carry out remedial works for ensuring staff health and safety.

Audit and update all compliance relevant documents on yearly basis.

Manage critical assets and supervise all HSE related maintenance and replacement.

Ensure compliance with statutory regulations on fire, water, electrical inspections, gas, seismic, lightning, furniture etc.

Staff Residential Property Management

Work closely with Residential Manager and manage client’s expectation.

Spot check of landlord compliance.

Meet with client stakeholders for updating March-in and March-out records, transit flats and vacant properties.

Drive cost saving based on FCDO annual Beacon.

Delivery of warm call with new arrivals and provide local guidance and support.

Contract and System Management

Understand MSA and contract appendixes and apply to contract clauses while delivering service to client.

Actively manage contract against metrics and service level agreements.

Manage JLL outsourcing service contracts on post including contract signature, extension and termination on Jagger system.

Identify all new asset, change of scope of work and raise contract change note in a timely manner.

Be familiar with all JLL system deployment on FCDO account, inclusive but not limited to Corrigo, JDE, Jagger, CMO, On-site, Uniform etc.

Procurement \& Vendor Management

Manage multiple vendors including hard and soft skills to deliver services on time and within budget

Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL procurement best practices

Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics

Continually assess contracts to ensure best value delivered to the client.

Manage work performance and service quality of JLL on-site based vendors (Janitorial, security and M\&E services).

Accounting and Finance Management

Ensure that the site’s financial operations are meeting targets and control requirements

Assist and monitor financial processes to ensure account payable procedures are followed at all the times.

Understand to use Corrigo system to monitor finance review process and complete all on-line and off-line process in a timely manner.

Manage P-card and report to finance AP team on monthly basis.

Drive revenue growth and cost savings by application of sufficient FM experience and HSE knowledge on site.

Site Operations Management

Implement Industry Best Practice operations

Assist and monitor to ensure all building procedures and performance measures are maintained at all the times

Seek ways to reduce costs and improve operational standards

24/7 emergency call support and site attendance is required

Regular meeting with internal and external client and submission of operation reports.

Risk Management

Assist in the implementation and management of a property risk management program

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Obey the temporary working arrangement from the leadership.

Sound like you? To apply you will have:

Ideal Experience

Min. 5 years of experience in facilities, property management, hospitality or related field

Knowledge of local health and occupational safety requirements

Knowledge of vendor management for specialized services

An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical \& Electrical system, BMS system)

Proven capacity to understand and interpret commercial contracts

Strong budget management and financial analysis skills

Strong communication skills with proven ability to build and maintain relationships both internal and external and at multiple levels within organisations.

Strong organisational skills with the ability to manage multiple responsibilities while maintaining high quality standards .

Fluent in local language and business English.

Ability to respond to a diverse, multi-cultural blend of high dynamic, demanding and professional clients

Self-motivated, driven by success and determined.

Ability to work independently of direct management and motivate accordingly

Critical Competencies for Success

Client Focus \& Relationship Management

Ease of interaction with a wide range and wide level of client staff

Ability to manage conflict and balance between client and firm requirements

Has a customer-oriented attitude

Demonstrates proactive \& professional approach to customer service

Project Management \& Organizational Skills

Excellent planning \& organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving \& Strategic Thinking

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels

Strong communicator – Good presentation skills and possesses strong verbal \& written communication skills (English \& local language), also an active listener

Passion for quality – has an eye for detail to make sure the best delivery of services

Self-motivated; confident \& energetic

Ability to effectively deal with stressful situations

Flexible – able to adapt to rapidly changing situations

Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.