Enterprise Account Director

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

Reporting to the Director of Enterprise and Strategic Accounts, you will be driving high-impact revenue retention and growth within a defined set of existing Enterprise accounts, with a collection of franchise offices using Reapit and not using Reapit.

You will navigate complex sales cycles by identifying key stakeholders, uncovering deep business challenges, and articulating how our solutions deliver transformational value for real estate agencies in ANZ.

You’ll be involved in:

• On-quota Performance: Meeting or exceeding monthly and quarterly Quota.
• Account Planning: Develop and execute robust account plans to deliver long-term growth and customer satisfaction across assigned enterprise accounts.
• Strategic Partnerships: Build and maintain strong C-level and senior stakeholder relationships, positioning Reapit as a trusted advisor and strategic partner.
• Growth & Expansion: Identify and lead cross-sell and upsell opportunities, ensuring clients derive maximum value from Reapit’s product suite.
• Retention & Renewal: Contribute to renewal negotiations and ensure account retention through proactive engagement and delivery of measurable business outcomes.
• Commercial Management: Own the commercial relationship, driving mutually beneficial agreements and maximising client lifetime value.
• Cross-functional Collaboration: Work with Product, Customer Success and Marketing teams to align solutions to client needs.
• Market Insight: Stay attuned to industry trends and client challenges, feeding insights into account strategy and Reapit’s value proposition.
• Forecasting: Maintain accurate pipeline visibility and reporting through CRM systems (Salesforce).

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• 10+ years of enterprise account management / account director experience in technology businesses.
• Proven success in developing and executing account plans for large, complex, multi-stakeholder clients.
• Strong track record of account growth through cross-sell, upsell, and renewals.
• Excellent stakeholder engagement skills with the ability to influence at C-suite level.
• Commercially astute with experience managing complex negotiations.
• Strong collaboration skills, comfortable working cross-functionally to deliver client outcomes.
• Familiarity with consultative and strategic selling methodologies (MEDDIC, Challenger, SPIN, etc.).
• Property / PropTech experience is desirable but not essential.
• Demonstratable conflict resolution skills.
• Comfortable with presenting internally and externally on client sites and at conferences.

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Onboarded and trained across Reapit’s product suite, ICP, and account management methodology.
• Reviewed assigned enterprise accounts and mapped key stakeholders.
• Drafted initial account plans aligned with customer and region.

Within 3 months:

• Built trusted relationships with key decision-makers across enterprise accounts.
• Delivered progress against account plans, identifying clear cross-sell and upsell opportunities.
• Presented early account strategy updates to the Director of Enterprise & Strategic Accounts and the General Manager.

Within 6 months:

• Delivered measurable revenue growth from assigned accounts.
• Secured renewals and improved client engagement and satisfaction metrics.
• Embedded Reapit as a long-term strategic partner across your portfolio.

We operate a Flexible Working Policy and we would like for you to work from our Auckland office 2 days per week. You must have a comfortable appropriate working space at home accommodating your office needs.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”