Ecommerce Executive

Job Description:

1. Marketplace Strategy \& Growth

- Plan and implement strategies to increase sales, improve brand visibility, and achieve KPIs on Shopee, TikTok, and Lazada.

- Participate in platform campaigns and explore new growth opportunities.

- Conduct competitor analysis regularly (pricing, promotions, ads, product placement).

2. Daily Operations \& Store Management

- Product Setup \& Maintenance

- Ensure optimized product titles with keywords, complete descriptions (size, material, FAQ, shipping info), and high-quality visuals.

- Keep stock, sizes, and variations updated.

- Promotions \& Campaigns

- Plan and execute store vouchers, co-fund promotions, limited-time deals, and bundles.

- Participate in platform campaigns as scheduled.

- Advertising \& Live Streaming

- Manage ad budgets, ensuring hot/new products are consistently promoted.

- Monitor ad performance: traffic, orders, costs, ROI.

- ⁠Support visibility by ensuring minimum 21 hours of live streaming per week (in collaboration with live hosts).

3. Data Analysis \& Performance Optimization

- Track campaign \& ad performance (orders, ROI, conversion rates).

- Analyze traffic sources, product performance, and platform tool effectiveness.

- Provide monthly performance reports to management.

4. Cross-Department Collaboration

- Work with platform Relationship Managers for exposure \& campaign slots.

- Coordinate with warehouse for smooth order fulfillment.

- Share product/customer insights with customer service to reduce returns \& complaints (e.g., sizing accuracy, updated FAQ).

- Ensure customer inquiries and reviews are managed promptly to maintain store ratings.

5. Tools, Learning \& Applications

- Stay updated on new platform tools (e.g., affiliates, vouchers, ads, live features).

- Apply these tools effectively and document learnings for continuous improvement.

6. General Tasks

- Perform other e-commerce related tasks assigned by the manager.

- Request meetings/discussions when needed if facing difficulties, instead of waiting until end-of-day reports.

Qualifications:

· Diploma in Business Administration / Marketing or any related field

· Good command of English and Malay language in both written \& verbal (Mandarin Speaker)

· Knowledgeable in Microsoft Office

· Strong organizational and multi-tasking skills

· Able to work independently

· Fresh-grad is encouraged to apply

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: On the road