Responsibilities:
1. Online-to-Offline (O2O) Execution \& Operations
- Support the execution of O2O strategies to drive conversion, revenue, and profitability.
- Assist in identifying operational gaps and improvement opportunities.
- Ensure smooth day-to-day operations across all O2O channels.
2. O2O Program Execution
i. Brand.com – Click \& Collect (C\&C)
- Support daily operations of online purchase with in-store pickup.
- Coordinate with stores to ensure timely order fulfilment and readiness.
- Monitor inventory accuracy and escalate discrepancies.
- Assist in improving pickup experience and resolving internal user issues.
ii. GrabMart (Mega Stores \& Normal Outlets)
- Support management of both Mega Store and regular GrabMart outlets
- Assist in maintaining assortment parity, pricing accuracy, and product availability
- Coordinate with GrabMart PIC and outlet teams on:
a. Product listings and updates
b. Campaign setup and execution
c. Store readiness
d. Monitor platform performance and highlight issues or opportunities
iii. Grey Store Operations (Fulfilment Hubs)
- Support operations of selected outlets as fulfilment hubs.
- Coordinate order processing and instant delivery partners.
- Monitor delivery performance and escalate issues.
- Assist in improving efficiency and cost management.
3. Drive cross-functional execution
- Assist superior to work closely with brand, category, e-commerce, retail operations, supply chain, customer service, and MIS teams.
- Ensure campaign timing, product focus, promo mechanics, inventory readiness, and store execution line up.
4. Use data to improve outcomes
- Execute strategy given from superior to improve O2O GMV, conversion, AOV,and O2O impact.
- Update weekly trackers for the Assistant Manager, focusing on GMV (Gross Merchandise Value), conversion, AOV, and O2O impact.
Requirements:
- Platform Proficiency: Minimum 1-2 years of E-commerce, O2O/omnichannel roles or retail operations.
- Experience with marketplace platforms (e.g., GrabMart) and last-mile delivery solutions is a plus.
- Analytical Tools: Proficiency in Excel/Google Sheets and experience with digital analytics tools .
- Execution: Strong attention to detail and execution skills.
- Data Literacy: Ability to use Excel/Google Sheets to track affiliate performance and ROI.
- Communication: Good communication and stakeholder coordination skills.
Pay: From RM3,000.00 per month
Benefits:
- Free parking
- Professional development
Ability to commute/relocate:
- Bukit Raja: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expected salary?
- What is your notice period?
Experience:
- E-commerce: 1 year (Preferred)
Work Location: In person
Arabic
Chinese
English
French
Russian
Spanish