Duty Manager - Saudi National Only - Aloft Dhahran Marriott

JOB SUMMARY

Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift. Represents hotel management in resolving any guest or hotel related situation. Personally assists in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

· 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Skills and Knowledge

· Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

· Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

· Mathematics - Using mathematics to solve problems.

· Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

· Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

· Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Management Competencies

· Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.

· Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.

· Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.

· Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.

· Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

· Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

· High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

· Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

· Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

JOB FAMILY CORE WORK ACTIVITIES

· Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.

· Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

· Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

· Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

· Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

· Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.

· Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.

· Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Pay: From ﷼6,000.00 per month

Work Location: In person