Director, Product Management

The Product Director, Manufacturing Transformation is responsible for the strategic leadership and end‑to‑end ownership of Pandora’s global manufacturing technology portfolio. This senior product role drives the vision, development, and scaling of smart factory capabilities — spanning IoT integration, connected systems, and AI‑enabled manufacturing optimization.

Key Responsibilities

Drive Business Value Realization

Translate strategic objectives into outcomes by aligning the product roadmap with business goals. Partner closely with functional leaders to define value, track realization, and ensure measurable impact.

Shape the Strategic Product Roadmap

Develop and continuously refine a multi‑year roadmap that accelerates Pandora’s manufacturing transformation. Ensure prioritization, alignment, and timely execution across initiatives.

Strengthen Cross‑Functional Collaboration

Build trusted partnerships across manufacturing, engineering, supply chain, digital teams, and leadership. Anticipate and manage interdependencies to drive cohesive delivery and shared success.

Accelerate Product Adoption

Champion user engagement and adoption by demonstrating tangible business value. Identify friction points in user experience and remove barriers to ensure smooth onboarding and usage.

Enhance Product Stability and Maturity

Secure necessary funding, capacity, and prioritization to drive a stable and scalable technology landscape. Collaborate with engineering to evolve toward a target architecture — reducing technical debt, simplifying the ecosystem, and strengthening platform resilience

Manufacturing Transformation Technology Strategy \& Governance

• Own the multi-year Manufacturing Technology product strategy and roadmap across manufacturing, aligned to Pandora’s crafting and supply agenda.
• Co-lead set up of technology backbone and infrastructure that supports all digital initiatives
• Co-lead analytics and AI agenda for Crafting and Supply
• Lead product governance: OKR definition, prioritisation, change standards, documentation, and cross-platform alignment.
• Partner with stakeholders to define overarching problem areas, solution approaches, and value propositions, ensuring aligned prioritisation across the portfolio.
• Maintain a clear view of the balance between packaged SaaS capabilities and non-packaged or custom-built components, ensuring appropriate governance and lifecycle management for each.

Delivery Excellence \& Continuous Improvement

• Lead a structured delivery approach covering discovery, design, development, testing, and go-to-market, balancing transformation with stability of current systems.
• Strategically orchestrate critical initiatives through continuous alignment with manufacturing stakeholders and other digital and technology teams.
• Establish and maintain repeatable delivery processes, ensuring consistent quality and predictability across the portfolio

Vendor \& Stakeholder Partnership

• Maintain strategic relationships and escalations with key software and services partners, ensuring contractual clarity, delivery accountability, and roadmap acceleration.
• Proactively communicate progress, risks, and decisions
• Prepare stakeholders for decisions through structured analysis, clear options, and explicit trade-offs.
• Educate business stakeholders on platform capabilities and constraints to set realistic expectations.

People Leadership \& Operations

• Build and coach a high-performing team of product managers, delivery leads, and business analysts, including vendor-embedded talent.
• Effectively engage and develop remote team members across geographies (Copenhagen, Thailand, Vietnam, India), ensuring inclusive ways of working, clear communication cadences, and equitable development opportunities.
• Ensure role clarity, career development, and healthy ways of working across the team.
• Own budgets and capacity planning across the product line.

AI, Automation \& Continuous Improvement

• Identify and prioritise opportunities to apply AI and automation to improve speed, accuracy, and efficiency across manufacturing technology delivery and operations.
• Leverage AI-assisted tools to accelerate delivery activities including requirements documentation, testing, and configuration management.
• Stay current with vendor AI roadmaps and assess adoption aligned to business value, data privacy, and governance standards.

Are you an experienced professional who is enthusiastic about business process improvements and technology innovation to drive high impact products within organizations? If so, Pandora is embarking on an ambitious path to deliver on our Crafting \& Supply Strategy and Digital Strategy to build an agile, flexible, and connected manufacturing. We are embracing Agile methodology structured around product teams with clear focus on business outcomes. Strong and passionate end-to-end business process excellence is a key component of realizing these ambitions. In this role, you will help to shape the direction and product domain as part of the product leadership team to ensure Pandora is adapting industry best practices and processes at the heart of evolving our business and delivering growth. Have we sparked your interest? If so, we would love to hear from you!

• 10+ years of manufacturing industry experience with Business / Technology transformation, process management, process execution, process optimization expertise
• In-depth experience in end-to-end Manufacturing Operations processes preferably in luxury / fashion / jewellery industry
• Innovative thinker who can demonstrate design thinking techniques to drive process design workshops and help solve complex business problems
• Ability to set-up, facilitate and lead improvement’ sessions with a range of business stakeholders (incl. experience of process / value stream mapping)
• A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success of continuous improvement programs and Lean solutions
• Operational business experience, ideally in business process design and implementation
• Strong stakeholder management to ensure a holistic perspective is gathered and priorities is ensured
• Ability to proactively seek out various opinions and effectively collaborate with others
• Ability to harmonize and align people, business processes and systems with business strategy
• Pragmatic in striking balance between short term gains and long-term strategic ambitions
• Strong verbal and written communication skills, ability to run effective meetings and drive results with large, diverse teams
• Willing to support rollout across multiple sites and locations (Thailand \& Vietnam) and travel to the different sites as required

• Lean, Business Process Management Professional, Six Sigma, and/or Agile certifications will be an advantage

• • Welcome to our Crafting \& Supply

  The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted by over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewelry brand with our craftsmanship.

  Join a team that is as diverse and inclusive as our jewellery. We believe in and value creative thinking and ensure that there are equitable opportunities for all. Foster growth and craft opportunities through our learning and development programmes. At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for. Transportation services are also available to drop you at the other community areas.

  About Pandora

  Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

  About Pandora Production Thailand

  Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.

Job Details

Job Title

Director, Product Management

Position Type

Full Time

Date Posted

09/22/2026

Career Area

Digital \& Technology

Location(s)

Bangkok, Prav, Thailand

Job ID

38050

Reference Number

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