DFN Sales Manager - Multi-Country

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: DFN Sales Manager - Multi-Country

Grade: RCS J

Contract Type: Full time Permanent

Travel Remit: Global

Travel Required: Less than 50%

Location: UAE, Qatar, Oman, KSA, Bahrain, Kuwait (Preferred Location: Dubai)

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

The DFN Sales Organisation sees selling as a global team sport. With a diverse team of sales professionals located in key markets around the world, we work together to identify, win, and grow international accounts. Just as the DHL Fulfilment Network stands out through its unrivalled global warehouse network, our sales approach is built on collaboration, shared expertise, and a truly international mindset.

The DFN Country Sales Manager plays a key role in driving growth by managing a portfolio of live sales opportunities and closing new business with small to mid-sized eCommerce customers. Focused on one core market while supporting multi-country deals, the role combines hands-on customer engagement with delivering strong commercial results.

As a critical front-line sales role, it drives pipeline, builds relationships, and supports wider brand and growth initiatives—forming the backbone of DFN’s scalable, high-performing sales model.

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

Enlarge DHL Fulfillment Network’s customer base in a single target country by…

• Starting lead generation through digital and social selling by utilising the Salesforce CRM lead queue to qualify inbound leads.
• Converting leads into real sales opportunities and owning them until they become business won (e.g. owning SF.com process, contract preparation)
• Building relationships with, for example, eCS/DHL Express to contribute to cross-business unit lead exchanges through regular exchanges with XBU points of contact in the sales community
• Managing up to 20 “live” opportunities at any given time in our Salesforce CRM form early lead stage of an opportunity through to winning and closing an opportunity.
• With a Sales Leader (RCS Grade I) eventually in the structure, this role will likely be responsible for attending and represent DFN at events and conventions
• Acting as commercial point of contact to capture structural customer data needed for pricing and proposal creation
• Acting as commercial point of contact to capture customer feedback on commercial terms \& conditions
• Manage multi-country sales opportunities in close collaboration with other DFN Sales Team members
• Working closely with marketing to improve digital marketing campaign
• Establishing DHL Supply Chain and the DHL Fulfillment Network in the local eCommerce community
• Fostering relationships with DHL sites and sales people across business units by visiting relevant operational sites and engaging in regular meetings with the local DHL Supply Chain Sales community (where applicable)
• Acting as local change manager to establish new way of working within DHL Fulfillment Network standards

What are we looking for from you?

Education Level

• Degree level education
• English (full professional proficiency)
• Local language (full professional proficiency)

Experience Level

• Team player passionate about transactional sales, managing multiple opportunities simultaneously and closing ability
• Strong Entrepreneurial spirit, willing to take initiative in growing the business
• Sales background in a consultative selling environment, preferably in eCommerce (5+ years)
• Excellent written and oral communication skills
• Strong affinity \& insights into the eCommerce market / eCommerce needs and business models
• Understanding of developing market and business trends
• Knowledge of Fulfillment \& Last Mile Operations
• Process-oriented with structural and collaborative approach
• Working experience in B2C company or within a logistics provider are beneficial
• International experience or working in cross-regional setting beneficial

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.